KFC and Chefette Restaurants Send AirBourne Postal!

Circulated by Ian Bourne to Media Houses, NISE …
Ms Kim Tudor; Nat’l Initiative for Service Excellence/Ms Michelle Hustler-Small; Bds. Coalition of Service Industries/Editor; Daily Nation/Editor; B’dos Advocate & Heat Magazine

Attn: New Year’s Resolution, viz. – Service

Dear All:

Most people at this time of year make a New Year’s resolution; more often than not it usually involves losing weight. My resolution also concerns food, but as it relates to service…

On Saturday 27th December I decided to have a Gourmet Burger at Chefette’s Barbecue Barn for a late lunch or early dinner – much to my regret; I ordered a small salad, burger-platter and a Pepsi.

Before the cashier rang up the sale, I made sure to add I wanted cheese and bacon with the burger and I paid the Chefette employee.

After having the salad my main course appeared and I collected it, while sitting at the table I looked at my meal, it seemed there was no cheese – I even looked at the bottom of the patty and it was dry bread underneath; naturally, I returned to the counter. I asked for an attendant and one who was not the cashier stepped up, so I explained what I thought was my shortcoming. Paraphrasing the rather appropriate Clement C. Moore for this time of year – what to my wondering ears … ?

She wrings up her face and says “LOOK, IT UP UNDER DEY!” hurled in either a snarling shout or shouting snarl (Translation – ‘Look, it’s up under there’ as in; the little bit of cheese was under the slice of bacon)

Still shocked, I went to sit back down at the table, I realised a senior-type Afro-American couple parallel to me were staring at me so I asked if they witnessed what happened; they not only confirmed what they saw but added they’re accustomed to it every time they visit the island and they try to ignore it – as I started to put on BBQ sauce on the burger I don’t know what happened, but I just had enough. I muttered to myself that enough is enough and this can’t happen anymore, then I marched back to the counter and demanded for the Manager On Duty; when she arrived I then proceeded to loudly demand for a refund on my meal as the service was not even what I expected at Nelson Street or Baxter’s Road.

I can safely state I did not use profanity, but I was not quiet, the entire fast-food establishment heard me, I was even asked what I wanted and I said I did not care it was Xmas or New Year’s that that woman did not deserve to be in a Chefette uniform and she should be sent home! To the Manager’s credit, she was quiet and apologised as well as giving me a full refund even though I ate the salad.

Chefette is not the only place to have poor service; there was October this year when Kentucky also failed in their bid to entice my patronage…

I see in the Saturday Sun that Kentucky Fried Chicken is returning their Famous Bowl offer, this is where you get mashed potato with gravy and corn with popcorn chicken and draped with 3 different grated cheeses and a Pepsi to drink for $14.99 Bds – what is cool is the bowl has a resealable lid and is microwavable and dishwasher-safe, so you can reuse the item for a long time after!

So I head over to KFC’s Hastings branch, but having had previous horrors with KFC, I made sure to ask WHEN will the Famous Bowls be ready? I was made to wait for a bit then learn they’re “on hold” until the corn arrives… Quite naturally I ask how long will this take and I am told when the corn arrives in a perfect rendition of Catch-22! I blurt “Typical!” then exit the queue and stalk out to my car.

This is the same KFC asking for people to join as staff and be so service oriented they want to dub them as customer maniacs? KFC needs an extra Menu sign – one where they can slide items as to which is IN or OUT like how you know when to ask for certain Insurance Agents or Media Houses by those kinda signs…

(So you mean to say Kentucky couldn’t alert all branches that between x-date and y-date a product promotion will be in effect and please send all requisitions in early to ascertain all necessary spices/ meats/ vegetables, etc. will be ready ahead of 1st day’s issue and please make sure at least 25 of said product are pre-cooked awaiting eager Public response?)

I have also received dismal treatment from both establishments even as long as 2005, here’s what happened from an e-mail I sent my friends when it occurred…

There needs to be something really done about Customer Service or the lack thereof at both KFC and Chefette, and until that time, no one should buy from them unless they develop manners and common-sense!

On the night of Thursday the 24th Feb. ’05 I finished my late shift and my wife came to pick me up from work, both of us had a hard day and neither of us felt like cooking – so we decided to fast-food it…

What a Big Mistake that turned out to be!

Went to Cheftte Wildey, stopped at their Drive Thru and WAITED ages (3 to 5 minutes) before a response which was to hold on MORE (2 mins. further) then ask for a Dinner Mate, told that you gotta wait 15 mins. for chicken and decide to ask for all-beef rotis instead and learn that that’s outta stock also, only chicken rotis (they, along with Chefette’s chkn. sandwiches give me the runs, avoid ’em like the plague) and so we decide to try KFC Collymore Rock…

How dumb was that? They shut already at 11:30, “We shut!” was the terse reply snapped at us from the drive thru glass that remained shut during the whole encounter! As if we didn’t suffer enough, we sojourned to Chefette Rockley, and learned our Dinner Mate was 3 legs and a wing with no napkins nor ketchup after the fact… We only realised the legs bit at first and asked about it, and were told that that’s all that’s left! Good Lord!

You couldn’t’ve told us beforehand? Wait ’til we done spend the money?

Bare Foolishness! If we see the li’l man in the chef’s hat the rest of this year, it’ll be too damn soon, y’hear?? As if that wasn’t enough, we traipsed over to KFC Hastings and bumbled thru their drive-thru which although open was lacking in stock and manners… “We en’t got no corn at all!” ‘Please‘ and ‘Thank You‘ must be Russian insults for them, too!

Here it is, nearly 4 years later – but I am firm in my resolution from even before the New Year… If anyone catches me at Chefette or KFC between now and up to the end of 2009, then they have free reign to kick me in the shins or slap me on the back of the head!


  • When yah sleep wid dogs yah mus’ wake up wid ticks; but when yah go back an’ sleep wid de ticks, man yah deserve tah get bite!



  • I am with Ian on this one, recently my son was a little under the weather and I thought that a bit of ice cream would cheer him up a bit. So we went to the Chefette drive through and asked for one scoop of Strawberry in a cup. Let me set the scene for you:

    11:00 am Sunday morning at Chefette in Wildey, not a car in sight in the lot or drive through and 15+ Chefette workers on duty inside.

    Back through the loudspeaker comes “We don’t do ice cream in the drive through because it takes to long, but you can have a milkshake…”

    Then silence.

    Then, “What flavor do you want?”

    I am going to stick to my boycott this time!!!


  • I agree with Bourne. On my previous visits home I used to enjoy going to both places but the service stinks now. Some of the staff at these institutions have no manners whatsoever. They don’t seem to understand that they are making it bad for the other staff members who go the extras mile. Don’t these establishments have Human Resources departments? I get better service going in a shop and ordering a “bread and two” or a ham cutter. SERVICE EXCELLENCE IN BARBADOS HAS GONE MADDD!!!!


  • Bad service and all the fast food restaurants scene has become a lifestyle issue. Can anyone imagine the middle and upperclass not frequenting chefette and kfc?

    no way!

    The support the point did we read correctly in today’s press that PriceSmart, Supermarket and others had people literally pushing and cussin to buy box cakes for Christmas?


  • Did anyone tried the Cheffette at Charles Rowe Bridge. As I know So far, there hasn’t been that much trouble from that particular fast-food restaurant. So far it’s seemed to taste better than the rest of the current fast-food outlets in the island.

    And yes, I too had some kind of trouble. We had ordered a special including biscuits from KFC at Sheraton Mall. However the attendant didn’t pay attention and we received the incomplete special. It had no biscuits. My mother who was with me suspected that there was attitude problem. However we quietly took what we got and we weren’t impressed.

    We thought if one at Cheffette Charles Rowe Bridge were able to serve pizza but they told us they don’t have an oven to do any pizza. However many weeks later I saw on an ad that Pizza is done on ‘all’ locations. So I would wonder what is going on down there.


  • Sorry Ian, I think these people doing you a huge favour.


  • Actually Adrian I understand you – I may actually be the OPPOSITE of Morgan Spurlock’s “Super-Size Me” and end up like Jared at Subway? 😉


  • Cheffette and KFC are important to me only because their prices help me to gauge the increasing cost of living in Bim. Their’s a classic example of prices shooting up 18% during the oil crisis without any adjustments made after it was over. I hate businesses that stay in business only because of an apparent reality that in Barbados there are about four idiots born every day.


  • Didn’t the former Gov’t support Cheffete’s objection to the introduction of Subway into the island last year? What is the position of the new Gov’t, does any one know? The Haloutes got everyone discombobulated plus they have some very deep pockets which keeps some politicians in line and shuts out competition in support of their monopoly. Does anyone remember they said that they sold the Holetown location because it was losing money? Well lo and behold I understand it is still open, now who keeps a money losing operation open?


  • @Sargeant

    We understand from sources the bank which was financing the Chefette Holetown deal went belly up. So you are correct to ask if Holetown was not the attractive business before what is the position now.

    In a previous blog we had asked the question how come Chefette Wildey got Town Planning permission to locate its fast food restaurant drive-thru and all. We understand that on the busy Wildey highway this was an approval which needed a heavy approval.


  • Never buy from places that sell cold chips.


  • Ian
    What do you mean that “service was not even what I expected at Nelson Street or Baxter’s Road”Next time try Respect for Life a shop in Westbury Plaza in Baxters Road for grill fish and healthy food.


  • Amaising that Cheffette with its model labour relations (is the line staff not fired and then rehired every two years?)could still be in business in Barbados. Some companies get away with murder because they employ people that no one else wants. And what about Chubbies Video and copyrights?


  • Indeed, service in Barbados is lacking across the board. I’m not sure it is the fault of the management, as much as the “broughtupsy” of the typical Barbadian youth, though.

    Sometimes, people don’t even know the products sold in the establishment. I entered a branch of Thinking Computers and asked for a stick of RAM and the sales-clerk brought me a hard drive and other unrelated items. I had to describe to her what RAM was.

    Another time I carried workmates into Promotech and after waiting about 15 minutes (in front of chatting employees) with no assistance offered, they left and vowed never to return.

    And lets not forget the times I entered food establishments and asked salt or ketchup to have the employees simply point to another counter with an upset face.

    I’m tired of having to beg people to accept my business. Something must be done.


  • Dear David:

    Let us ask for some good, easy, tasty recipes for Ian and others who work strange hours.

    So that they can eat well, cheaply and quickly.

    Traditional Bajan Soup:

    Put a pigtail (or a half a pigtail) on to boil in a large pot while you are taking your morning shower. After the shower throw out the pigtail water and replace with cold water. Add one cup of any kind of dried peas (or a cup of all kinds of mixed dry peas) , bring to boil. Turn off the stove. When coolish place the pot in the fridge

    Season a piece of chicken, a half a quarter whatever. Put in a plastic bag and place in the frige.

    Peel 2 white potatoes, 3 small yellow sweet potatoes, a pound of nice bright yellow pumpkin, one very large carrot, half a pound of yam, a slice or two of breadfruit (whatever veggies and/or ground provisions you have on hand)Wash everything and cut up into bite sized pieces, except for the carrot, grate that. Put everything in a plastic bag and refrigerate.

    When you get home. Wash your hands. Take the pot out of the fridge. Add the chiucken and vegetables. Light the stove and put the pot on. Take your shower. Get dressed. Give the pot a good stir. About 45 minutes to one hour after you get home a nice large pot of soup should be ready. Enough to feed two hungry people two great dinners. Eat some, refrigerate the rest for tomorrow.

    Cost less than $5 per serving. Cheap, tasty, nutritious, quick.

    Let me know if you need a dumplins recipe.


  • This article is not worthy of such debate…well…perhaps its because its the well known Ian Bourne.

    Not supporting poor service, but why are we frequenting these places so often? Don’t you realise that fast food = slow death?

    Former fast food parrow


  • Coo-coo and salmon (or saltfish or flying fish) gravy

    Wash and cut up in a small pot one tomato, half an onion and half a sweet pepper. Add i cup of water, and 1 teaspoon mustard, 2 tablespoons ketchup, and 1 tablespoon butter, and a shake of black perpper, add some pepper sauce too if you like. Put everything on to boil. Lower the heat and let cook slowly. After about 20 minutes, open a small can of salmon, drain, break with a fork, then put the salmon in the pot. Turn off the stove. salmon gravy done. Now to the coo-coo.

    Wash and cut up 6 or more okras. When okras are cheap use a lot more. They are very, very, good for your masculinity. Put in a pot with 4 cups water and let come toboil. Let boil for about 10 minutes. Remove from stove and pour in a heat proof glass ormetal cup. Add one cup cornmeal to the empty pot, add a cup of cold water and cook on low heat stirring with a wooden spoon (or a coo-coo stick if you want to play traditionalist) Once the meal is no longer runny, but not solid either, start adding the okras a bit at a time stirring briskly at each addition. Be sure to add all the okras even if you do not add all the okra water. You may need a strainer to help you fish out the okras. Once you have a nice coo-coo consistency, turn the stove real low. Cover the pot and cook for about 6 minutes more.

    Spoon on plates. Cover with salmon gravy. Enjoy.

    You can substitute cooked saltfish for he salmon, or a few seasoned flying fish. For hard working people in a hurry it is OK to use bottled ready prepared seasoning.

    If you prepare this dish while your hard working wife is taking her shower and dinner is ready when she is done she will love you forever.

    When preparing saltfish boil a pound or two or more twice, and remove skin and bones. Break into small pieces and package in sizes to suit your family, place in freezer. Now you have multiple packages of saltfish which are ready for coo-coo or fishcakes when you are.


  • When avacado pears are in season, buy one that is ready to eat on your way home from work, buy a cucumber too. Peel both and chop in a salad bowl. Add salt and lime juice. Serve with coo-coo and fish above.


  • J,
    We know that you are female. Your preoccupation with detail in the recipes above prove it.

    While some men like to cook, you will not find us fascinated with your discovery.

    A male cook


  • Fairplay,
    You’re right, on the quality food at “Respect For Life”. Their prices are extremely reasonable and the manager is friendly.

    My only problem is that during lunch hour, the line moves at snail pace.


  • I don’t know why Ian’s surprised by this experience!! Barbadians, (including Ian Bourne) invariably, think that they know it all so how can u possibly, hope to progress!! I’d say that Ian’s been the victim of his own Barbadian-style, self-complacency!!


  • Dear Recipe you wrote “We know that you are female. Your preoccupation with detail in the recipes above prove it”

    I’ll show you mine if you will show me yours.


  • In which case, J, why are you so interested in mine?


  • Harbour Lights cars block road

    J // December 29, 2008 at 2:22 am
    Serve with coo-coo and fish above.
    You is a expert on Bajan food and cant even spell cou cou correctly. People like you make me laugh!


  • J

    Forget Recipe and BWWR, I wanna see yours….!


  • We can learn from our mistakes.
    Bought a snack pack from KFC eons ago. Greasy chicken, cold soggy fries, haven’t gone back since.


  • You PPLS with this recipie thing is mising the point, it’s not the food. It’s the service, we in Barbados needs to step back and take a good look at what we call “NISE”. All areas in Barbados public relations need to greatly improvd on their service. We cannot even be rated. Barbados Goverment pls ask your ppls to get with it or loose it. This is a new year ahead of us and with the economy on the downside. It will effect us very soon.


  • There are reasons why Island Grill has not been allowed/able to operate on the island rather than in the airport departure area. Good food. Value for money. It may even be worth buying a LIAT ticket to just go get your lunch there 🙂


  • cheese don bread bourne, dont u go any place other than kentucky and chefette? from kfc to chef to kfc, they are other food places open as well.
    the fast food places should treat u good as u seem quite dedicated to them, if they lose u it would probaly show in their yearly profit and loss statement so they need to come to their senses


  • Ian has a new title at free press “Colonel”



  • OMG – thud, I challenge them to cartoon me


  • They won’t find a bill board big enough… Stay away from fast foods. The staff told me in private that they were trying to do you a favour. You should thank them in writing.


  • Dear Harbor Lights:

    You wrote “You is a expert on Bajan food and cant even spell cou cou correctly. ”

    I regularly cook it correctly though. You want some?

    Man in case you did not notice I was blogging at about 4 a.m.

    You expect me to spell right when I haven’t slept for more than 20 hours?


  • Dear Harbour Lights:

    For the purpose of this blog let us accept Richard Allsopp as the linguistic expert.

    On page 167 right hand column 2nd item from the top of his Dictionary of Caribbean English Usage, 1996 edition Allsopp gives the spelling coo-coo as a variant spelling of cou-cou.

    So what you got to say now that the true-true expert has spoken????


  • Dear BWWR:

    Please note that I did NOT ask to see yours.


  • cindy wrote “it’s not the food. It’s the service”

    And of course she is right.

    But this is how I do business.

    I work hard for my money. If you treat me like sh*t*, then I don’t do business with you any more.

    So I was offering our boy Ian some options.

    And to Recipe and or Male Cook: About the details, what if I happen to know that Ian is a nice guy and all, but ain’t got much experience in handling the pot?

    A fellow like Ian might need the details.

    The fried grease merchants here and elsewhere like to think that they got we by the b*lls, but that will only be so if we forget how to cook and bake.

    Did my own baking this Christmas (some for family too, and will do another batch for the Church and family for the new year).

    It takes less time, money and effort to bake a cake that to stand in a long line in the hot sun to buy one.

    Yet thousands of Bajans left home to stand in a long line in the hot sun to buy cake.

    Barbados still needs elderly nuisances like me.

    Chill nuh!!!!!!!!

    Happy New Year too, and if ya pass after mid-day on Old Year’s Day you will get some free crumpet ahh!!! I mean cake.


  • Talk about pist poor service …… I went to RBTT not too long and it was disgusting. Imagine 2 tellers to 60 people (I counted them).

    Everybody grumbling and this girl decided she will take out a snack and eat; the guard was on her like flies on shit.

    I waited for an hour and 15 mins. Although people grumbled NOT A BOY aint went and ask what was the hold up!

    Well I am considered MAD! I went and asked for the manager and this lady came to me and told me a whole heap of LIES, at first it was that the staff didn’t come out today and then a whole heap of rig ma roll, when I told her about being in the line forever and that when I saw an additional teller come to one of the buckets I felt good but then lo and behold he disappeared so it was back to the two tellers. She went on to tell me a next lie, which was that they are limited on resources so they can’t hire anyone.

    Imagine, you Indians making all of this money then to hear ANOTHER LIE!

    Not once has she apologised and try to send someone to help HER STAFF!

    MOREOVER, she started to tell me that the staff had to eat; I HAD to tell her that I was in her bank for over AN HOUR and I couldn’t eat since I had to go back to work!



  • Harbour Lights cars block road

    Allsopp what!. The right spelling is cou cou. Its a relative to West African meal fu fu. I dont know about you but my ancestors from Africa and I am proud about that fact. You and Allsop should research more.


  • my ancestors from Africa and I am proud about that fact. You and Allsop should research more.



    Tribal wars, AIDS, genocide, famine, dictatorships, etc. – so, what, exactly, do u have to be proud of, or are you speaking for speaking’s sake?!!


  • Harbour Lights cars block road

    Bush and Blair your blue eyed boys murdered over a million Iraqis in last three years. You proud?


  • love your sign in name

    How about
    ” Boat yard keeping people off the beach “


  • Harbour Lights car block road,

    You tink dis is a spelling ‘b’ or wah? J cud spell coo coo/cou cou how de fu#k she feel man. She get ova she message, dat is de point. Who k if it is a family, friend or foe to your fufu. We kno’ wah she mean. Get lost.


  • Harbour Lights cars block road

    Don’ mind my man BIMBRO. I went Crane Beach dis weekend. Man ef yah see White people..? T’ought I was in New Zealand. Man de whole ah de BFP crew mus’ ah been down deh, and de roads did almost block up too.

    laaaaaaaaaaaaaaaaaaard (LOL)


  • Dear Harbour Lights…

    So don’t you think that I have eaten foo-foo a thousand times with my West African friends? You think I don’t know how to cook foo-foo? You t’ink I born yesterday and never lef’ this rock?

    When a word is transliterated there are often multiple CORRECT spellings.

    Allsopp is still an expert on Caribean language.


    My husband tell me not to talk to you anymore.


  • I eat so much foo-foo (with my fingers) with guinea hen stewed in tomato sauce.

    Come again.


  • Harbour Lights man I only have dark eyed girls. Not a blue eyed boy in my family. What is your problem?

    I going now to the airport to meet one of my favoruite nephews who is a half a West African. I glad enough to see the boy. A real sweet fellow.

    Your ancestors are African, my ancestors AND CURRENT family are West African.

    Boo to you!!!


  • Harbour Lights cars block road

    Bonny Peppa // December 29, 2008 at 8:09 pm
    Who send and call you, Bonny POPPIT!
    Eff off!


  • So wait BWWR you are “a male cook” now?

    You forgot to change your name back to Recipe for your last post. Oops!


  • J, I know dah wun too hard fuh u tuh answer so I gun leave it day!! but yuh mus really let we know when yuh talking someting sensible or when yuh jus talking for show!!

    Harbour Lights, no, I’m now particularly proud of Bush and Blair but then I don’t claim to come from there!! I’ve never claimed to b European or being proud of being so!!

    The question is obviously, too difficult a one for J, so she jes ducks out of the way!!



  • What If, Heeheeeeee, good work Sherlock.


  • cindy // December 29, 2008 at 9:23 am

    You PPLS with this recipie thing is mising the point, it’s not the food. It’s the service, we in Barbados needs to step back and take a good look at what we call “NISE”. All areas in Barbados public relations need to greatly improvd on their service. We cannot even be rated. Barbados Goverment pls ask your ppls to get with it or loose it. ++++++++++++++++++++++++++++++

    This post begs the question then, what is the department NISE really doing then, what are their programmes, how do they get it out of their nice little air-conditioned cubby holed office and into the supermarkets, restaurants, computer places etc? Was this department just started for someone to get a cushy job are we serious about service?

    Another fast food restaurant one should approach with caution is Chicken Barn warrens, the service is horrible, the girls in their short tight horrendous uniforms are piggish and don’t talk about the area with the ketchup, in this day and age no one should be refilling old plastic ketchup bottles for several ppl to put on their french fries. Most un-hygienic.


  • People should seriously consider the treatment of the staff in these establishments. How do you expect your staff to treat your customers properly when you dont treat them properly. Thats like stepping out on the wife and then asking her to cook your food…chances are you could get some poison rice.


  • LOL // December 30, 2008 at 2:54 pm

    People should seriously consider the treatment of the staff in these establishments.
    Agreed . Some of owners and managers of these establishments are horrible. Miss Ram comes to mind. Cable and Wireless service is bad also. NISE was an abject waste of public funds.

    A compettion with some real money should be run allowing consumers to vote for businesses with best customer service. The prize money goes to customer friendly employees. I think that would motivate some of these unmannerly workers.


  • On those rare occasions when on the road the it seems a good item to drop in and spend a tidy sum, all too often the little man in the hat chicken turns out too much to be like a salt ball. One aften finds out after eating the first piece. My resolve for 2009….fast food is out the window. I will instead buy and do my own preparation of fozen cuts at home …putting a quick meal together must be a reality for me in 2008. As for friends….my social life will not include such splashes as KFC or the little Chef-IF-In the Hat.


  • Dear Owing After:

    I commend you. As for your social life. When you plan to prepare a simple tasty meal at home, invite a few friends over to eat and ole talk.

    No need for your social life to be harmed.


  • OK 199.

    I am Bajan.

    Both of my beloved parents were Bajan.

    All 4 of my grandparents were Bajan.

    All 8 of my great grand parents were Bajan.

    I know because I talked to the elders and then years and years ago I went to the Archives and checked the registers, of births. marriages, baptisms, deaths etc.

    Before that my ancestors were Africans like the ancestors of 95% of Bajans.

    Ain’t no blue eyes in my family, and very few boys.


  • And even though once upon a time a long time ago I lived in the great white north, I have NEVER voted for a conservative party in my life and I’ve seen nothing yet to persuade to do so.


  • 199 wrote “let we know when yuh talking someting sensible or when yuh jus talking for show!!”

    Cheeze on bread 199, ya expect me to read and spell fa yah now?

    Wise people can pick milk outta coffee.


  • Harbour lights cars block de road,

    Ya got ma laffin…..how ya mean who sen and call me? I did hay befoe you , ya foolish bitch.
    I like de new name too; Bonny poppit. Ya got ma typin and laffin. Ya CLOWN. Tek dah.


  • reluctant nonbeliever

    why we cyan start a name-and-shame campaign…

    (but at same time give props to decent food/drink outlets)?

    leh muh start: good friendly service – pink star baxters road

    piss-poor: that coffee shop at quayside (well, not all o’ de staff so bad) – im thinking in particular of the greasy sourface one wid glasses who was pregnant – rude!


  • RBTT with the fat sour woman; that’s another one! Nearly all the RBTT Banks rude! If I go anywhere and the service is not nice I will do like RN and put it on the blogs! Gloria Baxter’s Road is be nice everything for 22 dollars (I do this on some Friday nights) Fish, Pie, and Salads; this meal is shared comfortably with two persons.


  • Why single out RBTT? All of them offer shabby service (Ever been to BNB?).
    Seems as though it is an honour to offer snail paced service.

    I always wonder how a manager feels when customes have to wait in line of over 30 minutes.
    Well…I guess once the cheque comes at the end of the month you don’t have to care.


  • J, duh in nuh blue-eyed people in my family eida but I caan c wha all d fuss is about, about African dis an African dat!!

    They’re a load of shites!!


    I bet you’re one of the type who’d invite Mugabe to dinner and treat him to one of your lovely, recipes, are n’t you!! Jes because he’s African!! Doan mek me laugh, do!!


  • Fair enough RBTT, I concur; however, I deal with RBTT more than any other bank, hence my reason for talking about them. I have to agree with you ALL OF THEM ARE SHABBY! but sour needs to get on better at Hastings! After reading the comment from anonymous about their experience I had to agree I have been to RBTT on the bottom of Broad Street, hastings, Sixroads and Lord havest mercy const to the ole people MURDER! No one cared, everyone just looked busy doing nothing!


  • JC, Can’t really agree that the tellers exhibit bad manners at RBTT Hastings. In fact, I think they are very friendly (I am a long term custmer with the bank – over years).
    They do need however, to speed things up. But I think this is a problem at the level of management.


  • Facts they do NEED TO SPEED THINGS UP! That is the problem and The sour lady has left a SOUR taste in my mouth after she treated a lady behind me mean! Sorry that is my opinion naaaa I aint sorry that is how I see it!

    Some are indeed pleasant but I need faster service PLUS better manners!


  • Dear 199:

    You wrote “I bet you’re one of the type who’d invite Mugabe to dinner”

    Nah!!!!!!!!!!! Mugabe ain’t get invite to my Christmas party. And he ain’t gettin invite to the New Years one either.


  • Ok J, take care babe!!


  • 199
    Look, it too early in de NewYear fa me ta ‘buse’ a boy hear? Wah is de meanin’ to u callin’ anedda women ‘babe’. I tek affence. Hummuch ‘babes’ you want?(stupseeeeeeeeee)
    Anywayzz, all de best fa 2009 an’ beyon’ BABES’. (smooch, smooch)


  • Bonny!! I caan get enough babes!!


    Happy New Year!!


  • Harbour Lights cars block road

    Bonny Peppa // December 30, 2008 at 7:28 pm

    Harbour lights cars block de road,

    Ya got ma laffin…..how ya mean who sen and call me? I did hay befoe you , ya foolish bitch.
    Now get back to you stinking Bonny!. Johnny! You left the foolish bitch at home. I am a child of God and I dont bewse so I just going to beg you to kiss my black ass!


  • Talk ur Talk, Bonny Peppa.
    Harbour Lights is not a shreholder around here; far from it.


  • It seems that Harbour Lights is one spoilt, uncouth child of God. You need saving from yourself.


  • Harbour lights cars got de road block

    Uh,uh, uh, uh, uh. You betta be careful wah you asking for, hear? De las’ black ass dat ask me to kiss it, all like now my false teets still entrenched in he ass. Be careful. Now ga long home ya c*^t,ya mudda wanna pee, she bladda burnin’ she rale bad, so ga long home, c*^t.
    ” I am a child of God”, pleeze stop blaspheming.

    Bratty Brat,
    I did plannin’ to behave miself for de new year and stop wid de expletives an’ dis pu**y cum an mek me brek my firs’ resalucian. I dun mekkin resalucians man, caws I doan mek um pass de 2nd day. Pray fa ma hear, Soul? God bless.


  • Leave it as said that good “service” in Barbados is like the stars in the sky, few and far between. Ian, you are going back to 2005, let me try you with 2000, when one of my daughters was having a b’day party at Rockley playground branch (if the year serves me right). An Irish couple with a little baby came in.. only customers in the place bar me just doing the party set up… poor things had enjoyed a brilliant night on the town, and were clearly hung over…in search of “fast food”… who tell dem go there? She ordered a vegetarian pizza for him and an all potato roti for her. After a little while, their number was called for the roti, and off she went. It was a C&P roti. She took it back, and the clerk told her there were no all potatoes, “only them” (a baby crying with a hang over is enough to change a Veggie into a downright carnivore!) She suck it up and ate it, but he was now with cold sweats and anxious to eat his vegetarian pizza. 20 minutes long passed, and finally, the blessed event came to pass, and she went to collect it for him. Well, it had on minced meat and pepperoni. Poor soul took it back, only to be told, “tell he pick of de meat, it still good!”// I swear…verbatim! I felt so bad for them, out came some cheese sandwiches and corn curls I had and gave to them to eat, and pointed them to Miss P down Accra to go and get a decent cheese cutter and Red Fru-tee… Service??? Bajans don’t know how to spell it farless live it…. AND DEM FACES OOOUGLY WID IT TOO!!! Peace out, and I won’t kick you Ian, but I will gently remind you of your resolution.!


  • Not Advocate, Nation nor Heat have published as far as I know – sent letter to KFC & Chefette, only BCSI responded and they said they tried 2 ban but ended up retracting! As only game in town…


  • We have spent a lot of time and effort on something called National Initiative for Service Excellance, and you would think from the kudos that the organisers feed us , that the whole of Barbados was Yes Sir, No Sir, 3 bags full Sir. I was in a village shop some time ago, someone called the female shop assistant on her cell phone, to which she replied,loudly. “I can’t talk to you now, these people keep coming in here all the time. ” NISE.


  • Wow , how I laughed when I saw this blog, I have been holidaying in BIM for the last 20 years, and I am afraid it is par for the course.The service and attitude in these establishments has always been awfull, but now I just grin everytime I come across it.Seriously I am completely imune to it now, I now realise that if I get involved it will only upset my vacation. But sorry for all of you who live there and and have to put up with bad attitude every day. SEND THEM ALL TO NEW YORK OR ITALY ON A CRASH COURSE ON CUSTOMER SERVICE. Ps as usual it’s a few who give the majority a bad press.


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