In the early 2000s the Barbados government took the decision as a member of the World Trade Organization (WTO) mandate to liberalize our telecommunication sector. For many years Cable and Wireless was the single telecom player licensed to provide services in Barbados. Cable and Wireless was the classic monopoly and raked in millions if not billions in profits since its establishment in the 19th century.
With the liberalization of the sector there was high expectation from the public that with fair competition, supported by the creation of a regulator and relevant legislation there was a new dawn. The late Prime Minister Owen Arthur as lead HoG for CSME matters was quoted in 1998 as saying – “Mr. Speaker, one of the areas of gravest deficiencies in our economic affairs is the set of arrangements in place for regulating the affairs of public utilities, and monopolies and protecting the interest of consumers and producers who have to relate to such monopolies“. It is fair to opine that nearly twenty five years later, Barbados telecoms players have NOT been able to satisfactorily monitor service standards, respond to customer complaints or guarantee affordable rates among other promises.Continue reading