est. 2007

Barbados Underground

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Time-For-Lime To Deliver On The Promises

Submitted by Adrian Loveridge
Submitted by Adrian Loveridge

It would really be difficult not to have noticed the various mission statements recently put out in the print and electronic media by Cable and Wireless or LIME, including ‘a better greener business’, ‘go green with us’ or ‘go paperless’.

Yet the latest ‘ads’ placed to get your new Directory today,17th September, (well actually from 19th September), makes absolutely no mention of taking your old directory to the collection point where LIME could have partnered with one of the recycling companies to dramatically reduce the number that will eventually go to the landfill.

While is perhaps too easy to knock the company for its huge declared profits, they could at least effectively implement some of these admirable objectives. I stumbled across one of their media releases dated 31st October 2008, where among many other ‘promises made in this manifesto’ included ‘calls to LIME’s customer service centres will be answered within one minute’ and ‘no LIME customer will be without the ability to communicate, via at least one of LIME’s services, with their friends, family or colleagues, for more than one day’.

Nearly a year later, having produced almost another US$100 million profit, I wonder if they are any closer on delivering their stated ‘promises’? From my recent experiences, certainly the ‘promise’ to answer calls to the customer service centres within one minute is a joke.

Unless they mean you will get a recorded message within a minute and then listen to loud music for up to another twenty minutes, and as I did two weeks ago trying to get a human response six difference times in one day.

On August 11th 2009 I queried on LIME’s own customer service section of their website whether our payment had been received through the Eservice facility. Over a month later I am still waiting for a response.

From that 31st October 2008 ‘manifesto promise’ the then CEO of LIME, Richard Dodd, went on to state ‘I’ve seen too many businesses that are all talk and no action and I’m determined that unlike these companies, LIME will actually put its money where its mouth is’.

Perhaps enough has been said in media releases and its now its time-for-LIME to deliver on the ‘promises’.

8 responses to “Time-For-Lime To Deliver On The Promises”

  1. David Avatar
    David

    It is obvious this greening initiative is a PR ploy to push social investment agenda to counter the negative publicity which LIME is generating. All corporations have some project which they adopt to give something back to society, nothing new there, but as Adrian has stated it should at minimum be executed well.

    On another note we have been listening with interest whenever VOB employees (David Ellis, Stedson Babb) are moderating the talk shows, and there is a response required to call about LIME. They are quick to read a text on their telephone. Can we hazard a guess it is their former COO of Starcom who is now Country Manager of LIME doing the texting?

    Couple of weeks ago, we listened to Ellis reading a text from his LIME ‘source’ indicating that the Call Center response rate now based in St. Lucia had improved compared to when located in Barbados. The question BU would have liked to pose to LIME is, what has been the number of ‘abandoned calls’ in the same period. It is good to measure response efficiency based on calls answered, but also based on complaints; many calls are not being answered!

  2. BAFBFP Avatar
    BAFBFP

    All our agents are still busy, please continue to hold, your call will be answered in the order it was recieved….

    All our agents are still busy, please continue to hold, your call will be answered in the order it was recieved….

    All our agents are still busy, please continue to hold, your call will be answered in the order it was recieved….

    stuuupse..@#E%$#%

  3. Avatar
    Anonymous

    David

    You are so brilliant.

    That empty brain jackass alex mcdonald now is the COO at Lime and he obviously believes that spinning his way out will work every time.

    Every time you watch him or listen to him he is looking so smug like the perfect house nigger.

    I would not be surprise if there is not some ‘quid pro quo’ operating with david ellis and stetson babb as far as Lime and barbados light and power are concerned.

    It is sickening to see 2 so-called journalists acting like the Public Relations officers for these 2 companies.

    What are they getting do you think?

  4. Basil Taylor Avatar
    Basil Taylor

    Why does LIME continue to discriminate against pensioners in relation to the purchasing of cell phone services.?

  5. ROK Avatar
    ROK

    @David

    Do you think that LIMEs determination to be rid of 140 workers is as a direct result of orders from the UK?

  6. David Avatar
    David

    @David

    Do you think that LIMEs determination to be rid of 140 workers is as a direct result of orders from the UK?

    @ROK

    A reorganization of this magnitude must have the blessings of the parent company. Usually there is some strategic objective. In this case LIME is obviously reorganizing business lines to become what they hope is a leaner organization to compete in markets where they had the monopoly. In this case LIME along with other international organizations will cluster business lines in the most cost effective way. Barbados is a high cost labour market to support Contact Centre operations as an example.

    What can be said is that how effective the changes are implemented is usually based on the skill of the local management team.

  7. Hopi Avatar
    Hopi

    ‘The white ‘man’ speaks with forked-tongue.’ As bad and as intentionally incompetent this C&W is, this author is still looking forward to its services and promises.

    We are too damn willing to talk and negotiate with these inherent liars and at the end of the day what do you end up with?

    The only thing the beast will share with you is the hard work because he ain’t doing it.

    When Blacks stand up, then the blood-suckers’ descendants will fall down, because they will no longer have a back to stand on.

    I don’t think there’s one inch left on this planet, where these leeches aren’t mooching off of Black people and other non-leechers.

    They have you under the illusion that you are developed because you have a telephone in your home, yet 98% of the time you use that telephone to gossip about big empty shit that they blitz across your tv & PC screen as well as their rags. Then you have everybody and their momma on ‘my space and your face’ engaging idolatry.

    THE REVOLUTION WILL NOT BE TELEVISED!

    Now they are up and running with a bogus ‘green movement’ which is just another blood-sucking scam to line their greasy, blood-soaked pockets.

    Black people beware, this ‘green movement’ is another scam to suck more blood under the illusion that they are protecting the environment. Examine it thoroughly! The criminal cannot solve the problem, they are only here to create it. Beware! They are constantly creating your reality with these new paradigms.

    Don’t forget their last BIG LIE —i.e. Y2K! What a big phu?king scam! And how much money did Barbados pour down that rabbit hole?

    So while they continue to grease their wheels with your blood, sweat and tears, just continue to sit on their phones and froth at ya mouths and take up ‘their space.’

    I say to bring back the DRUMS! They are not in tune with that beat. So let me see them make money off that!

    Down with ALL BLOOD-SUCKERS!

    THE REVOLUTION WILL NOT BE TELEVISED!

  8. Bonny Peppa Avatar
    Bonny Peppa

    BAFBFP,
    U did hole-ing on how long now? A hour? (teehee)

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