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Caribbean Broadcasting Corporation MCTV Service Or Lack Thereof

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Carlisle Best (l) Andrew Mason (r) Photo Credit: Nation

The Caribbean Broadcasting Corporation (CBC) is often spared the wrath of BU. It is a media house which has been used as a political football by successive governments. The fact that  Chairman  Leroy Parris and Head of News Reudon Eversley are known political hacks support why it is an entity which is never taken seriously by some. How the CBC could have contrived to jettison the most popular cricket talk show in Barbados and possible the Caribbean Best & Mason remains a talking point around Barbados.  Cricket fans would have breathed a sigh of relief when Voice of Barbados (VoB) gave the show a leg up this week.

On the subject of cricket it remains ridiculous that CBC would take the decision to broadcast cricket featuring Barbados and the West Indies teams on a pay for view basis. Cricket is currently at its lowest ebb in the Caribbean with dwindling spectator support. How is it the management at CBC could fathom that to show cricket on a pay for view basis would be a viable undertaking? Would it not make sense to use the broadcast of first class cricket to spark interest among the young for developmental purposes? In this regard the CBC would not be entirely at fault.

BU family member Mr. Thompson also has a beef with the CBC:


Did you notice that at about 21:00 hours on Friday Jan. 28, 2011 that the MCTV Program Guide froze whereby the time was fixed at 21:00 to 21:30 hours. If you happened to use the usual CBC recommended fix of cycling your MCTV box off/on you would have lost all signals and a message saying data was lost.

On Saturday morning, Jan. 29th the same situation existed. Several, one hour each, calls to CBC MCTV acknowledged the problem, usual response “were working on it”. It is now Jan. 29th at 16:30 hours and still no signal.

Anyone checking the CBC web site would note that under MCTV Outages the last entries where for TS Tomas in Nov. 2010, some three months ago. You might also have noted another error on their web site, the e-mail address is incorrect, customerservice@cbc.bb should read customerservices@cbc.bb . This issue I reported to them some five months ago remains unchanged!

This is but another example of BARBADOS BUSINESS SERVICE or should I say LACK THEREOF.

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20 responses to “Caribbean Broadcasting Corporation MCTV Service Or Lack Thereof”

  1. Micah Avatar
    Micah

    I myself suffered from a loss of MCTV service from Friday night into Saturday afternoon. I called MCTV on Saturday morning and got an “all circuits are business” reply from the phone service. I finally got the phone to ring about 3pm that afternoon, and the automated voice response of your call being answered by an agent in 3- 5 minutes was inaccurate. It took about 25 minutes to reach a customer service agent who said the system was down and they were working on it. I myself during the time waiting on the phone went online to the CBC website and the MCTV section, but as said there were no new messages since November 2010.

    It would have been SO much easier if when calling MCTV there was a voice mail/automated response message that the system was down and they were working on it, and only if you had another query would you have to stay on the line. It also would make sense for such a message to be posted on the MCTV/CBC website. I am sure there were many other people who stayed on the telephone line for a long time just to be told something they could have read online, or received in a voice mail message. I have a pre-existing issue with MCTV which I cannot get a date out of them to rectify. In summary, MCTV service sucks!

  2. David Avatar
    David

    Was CBC surveyed in the NISE survey which is being bandied about?

  3. The Scout Avatar
    The Scout

    The CBC has become the biggest embarrassment to Barbados this century. A survey by NISE on the CBC would result in a score below 30%. Maybe it was done but it would have been disgraceful to publish it.

  4. anthony Avatar
    anthony

    http://www.nisebarbados.org/index.php?categoryid=18&p2_articleid=97

    unfortunately someone forgot to put a live link to read the full article. 🙁 So much for Nise service

  5. David Avatar
    David

    On an off note, notice that Denis Johnson and David Ellis have been producing the talk shows of late. Wither Mr. Browne?

  6. anthony Avatar
    anthony

    Well the link went like today. CBC wasn’t used in nise survey. Maybe if they have a utilities section in the next one they would be include. The individual bank, cu and insurance companies will be release their nise survey finding on the feb 10. They may show an interesting picture

  7. David Avatar
    David

    It seems CBC has replaced Best & Mason with Keith Holder’s ‘Mid Wicket’.

  8. Nationalist Avatar
    Nationalist

    Is it that the almost constant call-in programmes and same day repeats on VOB has allowed Starcom to lay off employees. Vic can now produce low budget ,do-it-yourself programmes.

  9. The Scout Avatar
    The Scout

    what I would like NISE to do is to give us a survey on ALL government depts and then give us one on the private businesses.

  10. anthony Avatar
    anthony

    Ahh that would indeed be NISE scout

  11. just observing Avatar
    just observing

    David
    You should also take a look at LIME and the service their offer. Many people are complaining about the internet service where you pay for the mega plus or mega max service and the internet still continues to buffer, but you still have to pay the bill for non service.

  12. anthony Avatar
    anthony

    Ahh yes. Lime has taken up the argument that few are disrupting the service for many. Not that they been overselling the service to many and have no network capacity for them. Lord I wish ftc had taken them to task for such a statement.

  13. David Avatar
    David

    Thanks Just Observing!

    @anthony

    Can you explain if those few persons as stated by LIME are downloading and hogging bandwidth but are paying for the service how this could be a problem? As far as we know they can’t exceed the package they are subscribed.

  14. anthony Avatar
    anthony

    David i was trying to sarcastic about the “Not that they been overselling the service to many and have no network capacity for them”

    Ftc should really take them to task for such an announcement. An airline can be fine for overselling seat why shouldn’t lime be placed in the same situation.

  15. Christopher Halsall Avatar
    Christopher Halsall

    @BU.David: “Can you explain if those few persons as stated by LIME are downloading and hogging bandwidth but are paying for the service how this could be a problem? As far as we know they can’t exceed the package they are subscribed.

    Correct. A customer cannot consume more bandwidth than they have contracted for.

    But, as I have said before, and I’ll say again…

    1. Consumer Level Internet service is oversubscribed. Not just here in Bim, but world-wide.

    2. Check any Consumer Level Internet contract (including the SLAs).

    2.1. The contract for the Consumer Level Internet service does not guarantee you the bandwidth advertised all the time. The bandwidth advertised is the *maximum* you might receive.

    3. Therefore, under the law, so long as your are able to receive any traffic over your Consumer Level service, LIME are technically satisfying the contract.

    Please don’t let the above lead anyone to think that I am happy about this.

    Yesterday I spent 2 hours at a client of a client’s location proving that the network problems being experienced were caused by LIME, and not my client.

    LIME, of course, refused to accept any responsibility, and pointed their finger at the client’s LAN.

    I ***PROVED*** that this was not the case, and that the problem was (yet again) a bad LIME provided modem and/or a bad LIME provided “last mile” copper pair.

  16. anthony Avatar
    anthony

    C&W Barbados is one of the most profitable business in bim. They seem just not to care about the product or quality. You call to say the service is down and take you round the world only to realise that is down. then the modems . you complain it restart every few minutes you take it in and get one that does the same. Honestly I wished I have never carried in the zhone modem since the world better than the current one . Make me wish they were taken over by the Japanese or Koreans at least we get good equipment and service then

  17. maggie Avatar
    maggie

    MCTV customer service is appalling. I called to say that the antennae had shifted leaving us without our service, since Dec. 30th, it’s now January 15th and still no one has come out, despite numerous calls to them, it’s supposed to take 3 days they say, for someone to come out. We the customers pay for a service we don’t actually have, it’s a joke!

  18. David Avatar
    David

    @Maggie

    Cancel it then.

  19. Rodney walters Avatar
    Rodney walters

    Why dont cbc announcers focus on the issues we are facing in barbados instead of lying about President Trumps inauguration. People are watching tv what valentino and his associates are saying is not the truth. Trump is prseident no one in us can change that furthermore disgruntled radio announcersbin third world barbados.

  20. keith stoute Avatar
    keith stoute

    29/9/2020 no signal displayed after thunder and lighting 20 pomegranate drive union st, philip

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