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LIME (Cable & Wireless) Being Squeezed By Scammer: Are Barbadians Being Told The Truth?

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phonescamBarbadians who read the Nation newspaper yesterday would have learned about a scam where LIME (Cable & Wireless) customers are being targeted by fraudsters. The way the scam works: a LIME customer receives a text or call from a telephone number in the range 00 88213 213505 which could result in the customer being billed up to USD15.00 per minute. LIME (Cable & Wireless) was quick to make it clear that “calls and text messages to these numbers (00 882) will be billed at the applicable international rate.”

In the absence of an investigative media, a Fair Trading Commission (FTC)  which is customer centric and a passive consumer advocacy environment, Barbadians have been left to wonder who are to look after their interest in cases highlighted by this latest scam.

Fortunately some of us have the Internet.

The Opera Telcom scam perpetrated on Barbadians last year and featured exhaustively on BU and Barbados Free Press was done with the help of the discussion forum, The Scream. The Scream is a UK based online forum dedicated to exposing information about ISPs.  We must confess that the discussions can get very technical.

Luckily for Barbadians they have taken a keen interest in the latest scam which seems to be targeted at LIME (Cable & Wireless). The first nugget of information which should interest Barbadians is that the LIME (Cable & Wireless) customer database may have been hacked by fraudsters. It  may explain why only LIME customers are being affected and not Digicel.

Secondly, we want to take issue with the statement which was issued by LIME (Cable & Wireless) reported in the Nation newspaper “calls and text messages to these numbers (00 882) will be billed at the applicable international rate.” According to The Scream “the telephone operator does not keep all that money. According to the international carrier agreement it has with the foreign operator it routes the call to, it must send that operator a portion of the take.” The gist of the quote confirms that whether LIME (Cable&Wireless) want it or not they will be receiving revenue from the fraudulent calls. It is therefore untruthful for LIME (Cable & Wireless) to issue the statement that customers will have to pay applicable international rates. The honest statement would have been to indicate  that LIME customers would benefit from adjustments after the redistribution of the the international carrier commissions received by LIME (Cable & Wireless).

For members of the BU family who are interested in the origination of the 882 number, here is what The Scream has posted:

88213 is a virtual country code assigned by the International Telecommunications Union (ITU) to Telespazio S.p.A. of Rome, Italy about 10 years ago. All numbers starting by 00 88213 are controlled directly or indirectly by Telespazio. They are intended for special calls to the Emsat network vis satellite. International carrier agreements allow your local telephone operator to charge whatever has been agreed to for this international satellite service. Could be as high as 9 euros/minute, maybe even more.

THEREFORE, NEVER, EVER CALL ANY NUMBER STARTING WITH 00 88213 …unless you really know who you are calling!


Here is the link to all the information about this scam. We invite the journalists in Barbados to do some work after reading what our friends over at The Scream have posted.

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106 responses to “LIME (Cable & Wireless) Being Squeezed By Scammer: Are Barbadians Being Told The Truth?”

  1. ROK Avatar
    ROK

    @ Disturbed,

    You think you have a company? I can show you about 1400 people who thought they had a company that worked for the same company as you. Some ended up drunkards.

  2. Bofat_international Avatar
    Bofat_international

    @Disturbed

    “You do not get BILLED for receiving international calls. You do not get BILLED for answering your calls. You only get billed when you decide to pick up your phone and call the number!!!!!!!!! We as human beings like to feel too damn important! Why the hell would you call a number THAT YOU DO NOT KNOW and that is OBVIOUSLY and international number!!!!!!!!!!! That is plain DUMB! And I am trying to be very conservative with my words here because I would LOVE to be more colourful!”

    If people wouldn’t call back the fraudsters wouldn’t send ping calls.

    The REASON why people are calling back is absolutely irrelevant when judging if we are talking about fraud or not.

    It IS fraud, because they are pinging people to feign an INTEREST in reaching them, read:
    They feign their WILL to communicate. Because people accept that OFFER to communicate they decide to call back (and to spend money).

    THIS IS FRAUD by definition – and it is irrelevant if more attention would prevent them from making the wrong decision.

    So you are off the point when blaming the victims of that fraud.

    LIME has the possibility to stop that fraud or to try to find the ones that are committing the fraud.

    It is not known who has a contract with the owner of that number about sharing the profit. It could be Cable&Wireless because C&W is KNOWN to have such contracts (see OPTUS vs Gilsan case in Australia).

    Those contracts are made for “legitimate” use of such numbers although it is VERY disputed if legitimate is not just an euphemism for unfair when the cost of an international call is not made clear in the advertising of such numbers.

    I believe that you are working at LIME, but I am doubting that you understand what this scam is about.

    Ask your LIME managers, they may tell you some facts about international phone numbers and the sharing schemes.

    If nobody at LIME has an idea, please get in touch with our office. I would love to come over to Barbados for some lessons if LIME pays the flight and a small fee 🙂

  3. J Avatar
    J

    @ROK “Some ended up drunkards.”

    Some were always drunkards, only now thay are drunkards on their own time.

  4. stubby Avatar
    stubby

    Cable and Wireless spent millions of dollars to come up with an anal name like LIME? The prickle paros on my block who steal my limes could do better.

  5. ROK Avatar
    ROK

    J

    You would pass it off so easily. You mean they have no more drunkards at C&W liming on the job?

    You are full of yourself. You feel you in a safe haven? That is how you talk about your colleagues? I hope you don’t find yourself at that end of the stick ’cause to be sure, somebody else will be talking about you the same way you are talking about your drunkard colleagues. Don’t feel too smug; some people would put their mouths on you and for sure you would not reach a climax.

  6. Stubby Avatar
    Stubby

    The funds Cable and Wireless misused for the ludicrous replacement title LIME would have saved those 250 jobs.

    I am switching my account from C+W to Digicell. Cable and Wireless was a business like solid company title. What is LIME? A roll of turd.

  7. firstlady Avatar
    firstlady

    Thought I was working for a place of intregrity but at LIME I was so mistaken !!!! Wanting me to sell your products & services for months while you train the persons in St Lucia to take my job.Well customers sorry if I have no empathy here of late when u threaten to withdraw your accounts or call ranting and raving when your fault report has not been cleared , I dont give an ass!!! Couldnt care less to be honest ,Its more management not me !!!!!

  8. Thoughtful Avatar
    Thoughtful

    A place of integrity? Where did you get that idea? Was is when you heard about one executive getting 22 million pounds in bonus while workers in the caribbean suffer?

  9. ROK Avatar
    ROK

    Stubby

    That was my sentiment when I first heard it.

  10. Technician Avatar
    Technician

    Disturbed sounds like Donald Austin.

    Talked the same kind of shite at meetings.

    Or Ed Bushell or Trevor Clarke or….ooops cant be Gail Springer or Deighton Marshall…dem get fired long time.
    LIME got he good.

  11. hot lava Avatar
    hot lava

    Or Ed Bushell or Trevor Clarke or….ooops cant be Gail Springer or Deighton Marshall…dem get fired long time.
    ……………………………………………………………
    Ed Bushell is a pimp and parasite.

  12. sOUR Avatar
    sOUR

    I hope disturbed dont work in HR. lol cause dem going from 13 to 2. lol. Get on board with LIME. STINK for customers WORSE for staff!!! Wonder how all a dem employees that help launch LIME feel…. I for one think dem get a sour deal!

  13. Disturbed! Avatar
    Disturbed!

    @Chris, I do not need to air my name for me to be heard. Anyone who knows me well enough, already knows who I am and that is enough.Parading my name does not change the issue at hand and you can call me what you like but I dont owe anyone here a thing so you get over yourself!

    @Time for a Lime- Sorry to burst your bubble, but I am one of the lowest paid at LIME. Just above the temporary staff…do the maths. I do not need to be raking in the big bucks to be a dedicated human being. i will tell you I got my sense of pride and industry first from my family, then my country, and last but by no means least, my lovely stint at Combermere Secondary School. Anyone who was a part of that WONDERFUL school will then understand my sense of pride!So people, pride is built into my veins.

    I stand up and defend everything that has made me who I am today whether good or bad. I know that businesses are underhanded, I said so very early in my post, but what I spoke to was the ignorance of people and then others looking to blame a company for it. I do not know how much it will cost for LIME to reverse the charges, or for them to stop the calls from coming, however, even if it costs 2c, why should the company use its resources to support ignorance?

    There is one person who made a very good point and that is the one about business people who have miscalls. i do reinterate however, that voicemail is there for that purpose, and I would hope that as a business person you are on top of your game and know the area codes of the places you do business with so you would be privy to the possibility of calls coming from any international number. Also, persons who do LIGITIMATE business usually leave messages without problems.

    @J- Voicemail for mobile phones with LIME Barbados has been free for a while!!!!!!!!!!!!Again we look for excuses to curb our ignorance.

    @ROK- I do not think I have a company, but I think it is stupid when you work for a company that you do not take pride in! If you have such a big problem why the hell don’t people leave? Do you kow why? Double frigging standards. People know very well that LIME pays some of the best salaries int he region and thats why they don’t leave! They get and bitch and bicker and infest a sense of agony in their daily operations but they stay, even though the company is oh so bad!!!!!!!!I suggest people take a look at themselves and their standards before casting a stone at C&W! If you have ever so much standards, and the company is ever so bad, then LEAVE! I said before and I say again, yes i know the company is not the best, but ya kno wat, neither are many other companies out there! So what do you do? I am certain there are Prime Ministers who don’t do things you like either, and they do things with your taxes that don’t please you, but do you up and leave the country? NO! Cuz more often than not you can’t afford to!And all the talk, i dont know a Bajan who does not stand up for this little rock! All i am saying is have pride in who you are and forget about the underhanded things unless you are involved and then that is a matter for you and GOD. It doesnt call to me, every month my salary is in the bank, and as i said before, even though I may not be here much longer, there is nothing wrong with having pride in who you are!

    @Bofat_Internation- I understand what a scam is, and i understand it is fraud, However, God gave each and every human being the sense of free will, therefore you do as you please and suffer the consequences. it is the same way people have the choice to not drink and drive, but then they do, end up killing an innocent person, and then will expect the court to have mercy on them!!!!!!!!! IT IS FOLLY! Do what you are to do or you risk getting in a fatal accident. Simple.The organization is being operated by human beings just as yourselves so anything is possible.

    People all im saying is have a little pride in who you are. People are going home all around me and it is a nasty atmosphere, but my attitude is, it could be worst! if you die tomorrow, then you don’t have to worry about any scam LIME may have, but then you lose out on everything else in life too. Life is too damn short and no I’m not in HR and the department I am in is going to be cut DRASTICALLY, but i have life, so bickering over useless things aint my bag! Thousands of people have gone home in the US. GM has indicated thousands more will go by March 2009 from their company alone! There is always something out there that is worst!

  14. ROK Avatar
    ROK

    Disturbed

    You talk about double standards and want to stand up for a company that tramples your own people. You work for them, so do an honest day and get your honest pay, but don’t overstep the boundaries to fulfill your fantasies about believing in who you work for.

    Just do what you have to do and don’t think that anybody else lives up to your standards; ’cause your company certainly does not hold your high moral standards. I can see that you are a man of standards; just don’t be a fool for anybody else or in you efforts, hold up the wicked, otherwise you should ask yourself what you are doing??? You will answer to your creator for that; be careful.

  15. Disturbed! Avatar
    Disturbed!

    That i know ROK and that is why I ask, what can you do? From the bible days you have had crooked employers, so do not still need to work in order to survive? We need to concentrate on who we are, and what difference we can make. Check for ourselves! When we die the Lord is NOT going to ask us about our crooked employers who “juck” out people’s eyes! He is going to ask about US! So how then are we going to answer for ourselves when we meet our maker? Oh my company is didn’t care about me so I did as I pleased and carried on defaming their name? It is obvious what C&W is doing, most if not all employers do something or another which is not in the best interest of its employees or customers, but we have to answer for ourselves. i am certain if some of us sit and reassess our lives we will find SO MANY undesirable things that we probably did as kids, and we sit and laugh at these things now as adult, but we don’t find what LIME is doing as funny now do we?

    We always have standards until the tables are turned. I am not saying LIME cannot stop the calls, maybe they can, but if they did not send out a message saying “redial any international number you have missed in your phone and win a big prize” then they cannot be held accountable for people who choose to redial those numbers! If your curiosity gets the best of you, why should the company be blamed IF and i say again IF they did not initiate the calls in the first place? Now the company has to take resources, be it people, money , systems whatever, to refund all those persons who decided to call the number. contrary to popular belief, everything is not done by just flicking a switch at this company!

    We have bigger fish to fry. We have to be thinking about where we will be working in the next couple months, if we will be able to pay our bills, if we will be able to eat, yet we sit and complain about a company changing its name and the fact they did not stop calls from coming through just because you decided to call it back! Come on people!

    And ROK, like everyone else I will have to answer to my creator, but rest be assured i will be answering for ME! I am not perfect, but I do what I am to do and as a result I expect to be paid as per my contract! In the event I think i am being asked to do something against my standards, I WILL LEAVE!!!!!!How many of us can say C&W asked us to do something illegal? The problem is we sit and assume that the “big boys” are doing things just to get a big fat bonus! If they are, just make you you ARE NOT! its simple! They answer for them. the sad thing is many people would do just whatever the “big boys” are doing but its just the opportunity has never been there!!!!!!!!So leave the people to themselves and make sure you do what is right by you! If people profit from it, so WHAT! We benefit from other people’s hard work everyday and we take it for granted! Its because of someone else we have roads instead of having to walk thru bush, but do we say thank you COW? No we sit and bitch about all the money COW makes and the roads aint to your standards! Its a cycle, its call life, it happens!

  16. Disturbed! Avatar
    Disturbed!

    Oh and when i said “its obvious what C&W is doing” , I was refering to the fact they make millions of dollars in profit and not the “scam”. Just in case someone wants to get all smart with themselves!

  17. ROK Avatar
    ROK

    Disturbed

    Because you are getting the sweets don’t mean you should try to shut up anybody. If people complain it is a legitimate complaint.

    As for COW, it is not about the money he can honestly make, but people smell a rat and can’t put their finger on it.

    A little insignificant engineer called in on a radio program to complain about how COW shortchanged the government on a part of the ABC highway. So far from thanking COW, people have a right to know how their money is spent. COW is not in it for the thanks… and people should thank themselves for putting up the money to build the road. It was the taxpayers’ money, not anything sent from fairy tale land. COW did not give us anything and if he did not get the money the road would not have been built.

    You need to re-think how you do things. Don’t be a simpleton and fall into the trap of the colonial mentality syndrome.

  18. Chris Halsall Avatar
    Chris Halsall

    @Disturbed!: “I do not need to air my name for me to be heard.

    No, but it helps to be taken seriously. After all, if you’re not prepared to stand behind what you say, why should we pay any attention?

    @D!: “There is one person who made a very good point and that is the one about business people who have miscalls.

    That person would have been me. *READ* the above to confirm this…

    @D!: “I understand what a scam is, and i understand it is fraud, However, God gave each and every human being the sense of free will, therefore you do as you please and suffer the consequences.

    So, from your above, even though *your* company is complicit in fraud, it is the “punters” fault???

    @B!: “I am not saying LIME cannot stop the calls, maybe they can… If your curiosity gets the best of you, why should the company be blamed IF and i say again IF they did not initiate the calls in the first place?

    Because their network *carried* the call. And, as we’ve determined on this very blog, the call was (with 99% certainty) initiated on their network. And because LIME will profit from these calls (in both directions…) And because we’ve shown it is well within LIME’s abilities to block these calls.

    @B!: “I do not know how much it will cost for LIME to reverse the charges, or for them to stop the calls from coming, however, even if it costs 2c, why should the company use its resources to support ignorance?

    It’s called Good Will AKA Reputation. (This might be a difficult concept for you to grasp…)

    1. LIME made $91 million last year.

    2. LIME’s own network is being used in this fraud.

    3. (Once again), LIME *CAN* stop this, if they choose.

    4. LIME is claiming that they’re being defrauded… But it seems that their own customers are actually the ones who end up paying.

    5. The “query” is easy: (in the Geek; SQL): “select * from [CDRs] where [calling or called number] like ‘%088213%’;”.

    @D!: Your position is untenable….

  19. Disturbed! Avatar
    Disturbed!

    I am not dear ROK but I also REFUSE to fall into the TRAP of Constant Depression Because of Crooked Employers! And please explain the “sweets” I am supposed to be getting???Then again you are right, i am getting the sweets, its called breath, knowing whats right from wrong, the ability to choose, freewill and being paid for what work I do!

    I am not trying to tell everyone how they should feel, or what they should say, i am saying that sitting and bickering isn’t going to change the world so LOOK AT YOU! You can only change YOU. You can only account for YOU. Why is it that some of us, when we get our own businesses, do the same things that the big corporations did? You go into a small store one day to see one price, and the next day its gone up. Does that make it right because it was done to you when you were working for someone else? Does it make it right becuase now you have your own business and NOW u understand how a business is run? NO IT DOES NOT!

    I am trying to emphasize the point of internal reflection as opposed to outward accusation because at the end of the day everyone is human and have their own hiccups.

    Look past the details of the COW situation and try to understand what i am saying. He still provided a luxury we all enjoy today! Why then don’t you stop using the roads if he obtained your taxes in some crooked way? Because you still have to pay taxes right? Well its the same damn thing. Whether with LIME or another “crooking” organization, you still expect to be paid for your work so therefore try to be more positive about things and make sure you can account for YOU!!!!!!!!!

  20. Chris Halsall Avatar
    Chris Halsall

    Whoops… s/@B!/@D!/g

  21. Disturbed! Avatar
    Disturbed!

    This is useless. I guess some people just love to dwell in misery so have a ball! then we wonder why cancer and other stress related illnesses consume us even though we eat right and exercise regularly! its cuz we forget we are human and like to point fingers instead of accepting that we too do wrong things. In addition, we consume ourselves with things we cannot change instead of looking at the things we can…US! I am certain there are many persons who may have prefered pink grass btu it is what it is, GREEN! I’m not saying you support crookery, but gues what, it has been there before you and it will be there after you! Just make sure you are not involved! I am certain thos LIME employees here who are talking about “goodwill” etc would not draw from their own salaries to give back to the customers. Not your customers you say? Of course they are! they pay your salaries every month!

    @Chris, my name isn’t going to make you take anything seriously! because of the same “freewill” I was preaching about, you WILL continue to back your point as I will mine. So stop trying to decifer who you are speaking to and decide how much of your pay pack you will be refunding the LIME customers with out of good will!

  22. Chris Halsall Avatar
    Chris Halsall

    @D!… Argument is healthy.

    Prove your point…

    …or stand down.

  23. Time to LIME Avatar
    Time to LIME

    Listen Disturbed. I don’t usually insult people for speaking their mind. But you Madame are a fool. Just above the temps and getting on like you have a company? Yu idiot, and still going long home. You feel your attitude will get you a commitment letter. Talk about double standards? You right! Cause when you were on the board answering calls you use to be cussing like everyone else. But since they put you in the back to not do one shite when de day come you feel you is Ms. Important. Anyhow, that is your business. You would have been a good domestic slave on the plantation but you aint even getting an extra egg so you double IGRUNT. Why shouldn’t consumers speak their mind? And the service provider has just as much responsiblity to protect their customers who may not be aware of certain things. So you my friend, see you in the unemployment line cause people dont usually hire educated fools without a brain of their own! I am sure Donald wont be joining us!!

  24. Idiot Avatar
    Idiot

    @ Disturbed ” I am certain thos LIME employees here who are talking about “goodwill” etc would not draw from their own salaries to give back to the customers. Not your customers you say? Of course they are! they pay your salaries every month!”

    LIME HAS 91 MILLION TO SHARE. YU FREAK!! WHEN WE GET SENT HOME WHOSE CUSTOMER’S WILL THEY BE???

  25. Emancipated Avatar
    Emancipated

    @ Disturbed!
    You have no point. Take pride in who you are yes but not for a company who cares nothing about you!

    Why don’t people leave if the company is crooked? You when school @ de stand pipe? People have bills! That is like suggesting leaving this world becuase it is not a nice place to be. That sound just as stupid as your comment about not driving on the roads. read your comments out load and try hard not to laugh!

  26. Tell me Why Avatar
    Tell me Why

    @ ALL

    What are you opinions about the new wireless internet – SIEMENS SE567 WLAN? I have one that always going off-line. The worst thing is this piece of equipment always running hot.My neighbour’s equipment melt and distorted by the excessive heat. We need to voice our displeasure with this inferior equipment, no wonder these people nett $91 million.

  27. David Avatar
    David

    @TMW

    You don’t have to buy a wireless modem from LIME.

  28. Tell me Why Avatar
    Tell me Why

    You don’t have to buy a wireless modem from LIME.
    ……………………………………………………….
    I did not buy the modem from them, it was an updated model. I am of the opinion that this replacement is a cheap 3rd world reject.

  29. DISTURBIA 2 Avatar
    DISTURBIA 2

    @ Disturbed….Chantelle is that you my friend, the niece of the personal assistant to VP of HR. Are you one of the 2 to be left in HR????????????????????????????

  30. PISSED OFF Avatar
    PISSED OFF

    @Disturbed I would be defending my company as well if I came from working Directories to an Admin job and @ present not knowing what your job title is unless you count in sending out birthday greetings. Please get a grip. The company you holding so close to your heart is bullshitting it’s employees and it’s customers or have you not seen that. YOU STILL ON DE LIST. NO FRIGGIN COMMITMENT LETTER FOR YOU CHANTELLE!!!!!
    YES FELLOW BLOGGERS SHE HAS A NAME!!!!!!!!

  31. FASHION POLICE Avatar
    FASHION POLICE

    What I can advise you to do is to let LIME give you some new uniforms cause it hurts me to see you walking bout everyday wid dem tight ass skirts and you leg rubbing nuff to burn down de contact centre b4 we get we money.

  32. Time to Lime Avatar
    Time to Lime

    That is just wrong fashion police. You did not have to go there ! Cudear, lets change the subjuect, talk about modems and LIME please…..I shame!

  33. CALLING OUT C ON DE SHITE SHE TALKING Avatar
    CALLING OUT C ON DE SHITE SHE TALKING

    @ DISTURBED!!!! C (she “works” in de Contact Centre) you really should be ashamed of yourself. You really talking like you went school @ Combermere fuh trute. PISSED OFF said all I wanted to say. All de ass you did was answer directory enquiry calls & dem use to got you good. Every damn minute you complaining bout de same customers & frustrated @ de same C&W or LIME, (whatever de dogs calling demselves) when you has to answer calls. We all know de company underhanded. I was one dem rob. I work 6 days & NEVER get time & 1/2 / overtime. I work nights & NEVER get night differential. I work shift & NEVER get rota. So when you get in here & talk your c==t I know dat all you trying to do is suck up & get a permanant position in de ppl new organisation. Right now you are working in a position that has no job description. What de f==k do you do for de ppl money when de day come?????? NOTHING!!!!! So you will have no problem defending the company that pays you do NOT one fuck. We dont mind a company doing what it has to do. What we are angry about is the manner in which they are doing it.

  34. Sad Bajan Avatar
    Sad Bajan

    I am a little late to the discussion but let me make my two cents worth even if it is worth a lot less.

    I trust nothing which comes out of the mouth of anyone who are associated with Lime or whatever name they have chosen. I firmly believe they are scam artist has always been and will always be. I would not be surprise if first this scam is bogus and second if someone directly related to Lime is responsible for creating it. Notice they have not mentioned (unless I missed it) anywhere, where persons money would be refunded in the off chance that you were a victim of this so-called scam.

    However, I don’t feel for silly Bajans who after being robbed by them for so many years and after having a choice still chose to throw good money after bad.

  35. Disturbed! Avatar
    Disturbed!

    @Calling Out C On De Shite She Talking- It is quite sad when persons can get so violent for no reason. it is also quite obvious you have something against poor C. Wonder what she ever did you. Must ask Ed or Ricky who this young lady is so someone can take her under their wing! Better yet Donovan knows all our old comrades so will definitely link him!

    @ALL- i am figuring that all if not most of you here work with poor C or at least know her through association.Its a pity to tell the truth because you are correct. if she works in the centre everyone knows that she has BEEN SERVED as well tsk tsk…but other out here have too. My department is sitting on eggs waiting to hear who is going to be going, and YES we are going to get touched as well because THE ENTIRE company will regardless of age, sex, association or salary.We have all been given our walking papers indefinitely, but rest be assured we will all get them. Fortunately, she seems to have enough common sense somehow to keep her head above water UP AND ON!!!!!(Obviously a Combermerian!)

    Needless to say I will search for her and let her know not to eat anything from her fellowmen because it is quite obvious that bitterness has consumed the whole lot of you lol. Sorry to see that you have tried to defame the young lady, especially since i would hate to believe she is as endowed as I am in certain places ;), and if we are talking Contact Centre, I could probably be your father But now that I see who is talking I expect no better.

    Please see ROK ” I can see that you are a man of standards; just don’t be a fool for anybody else or in you efforts, hold up the wicked, otherwise you should ask yourself what you are doing??? ” I so thought you guys figured out who it is by now lol.

    Unfortunately I can’t speak to what the young lady does or does not do but I am sure her appraisal will speak for itself if your department does them.I wont speak to the “little girl issues” since it is personal attacks on the young lady who, unfortunately, isn’t here to defend herself, so when you people get back to the mature stage on talking about issues link a brother. I suspect most of you are women too (at least I would hope so), but Chris, I do agree arguement is good for the soul.

    In addition, it is utterly sad that you people attck others but bitterness seems to RULE! Poor Don is just doing his job as others do, yet you want his head on a platter. When will you young people grow to hell up!!!ALL OF US will be out there looking for a job soon, and yes, i too gave some of my best years to this company, almost eleven, but I can tell you one thing, i ain’t do nothing wrong, and I aint trying to be bitter with nobody. you guys need to educate yourselves with what is happening out there in the world of work and realize its not only LIME, this shit happens everyday! Hopefully, when you guys leave, you will find something to occupy your minds that is constructive instead of attacking people who make something of themselves in life.

    @ Disturbed

    Please stop using multiple IDs and stop the you know what. We welcome good discussion but stop abusing the previledge.

    David

  36. CALLING OUT CHANTEL Avatar
    CALLING OUT CHANTEL

    chantel jones is DISTURBED

  37. CALLING OUT C "DISTURBED" Avatar
    CALLING OUT C “DISTURBED”

    DISTURBED CAN U NOT UNDERSTAND THAT WE ARE NOT VEX WID DE COMPANY FOR HANDLING THEIR BUSINESS???? WE ARE VEX ABOUT THE WAY THEY HAVE DONE IT!!!!!!!!!!!! WE ARE WELL AWARE OF THE ECONOMIC PROBLEM THROUGHOUT THE WORLD. HOWEVER, WE ARE HUMAN BEINGS DAT DON’T WANT 2 BE LIED TO & ROBBED!!!! SO U HAVE DEFINATELY PROVED THAT AGE DOES NOT BEGET WISDOM!!!! WE CALLED OUT C CAUSE SHE TALKS DE SAME C==T U TALKING!!!!! ALL I WANT IS 2 BE TREATED LIKE A HUMAN BEING NOT A EX-SLAVE!!!!! U DO REMEMBER THEY WERE FREED & PAID TO DO A JOB ALSO. THERE ARE THINGS CALLED HUMAN RIGHTS & DE RIGHT TO BE TREATED FAIRLY & WITH RESPECT IS ONE OF DEM. YOU HAVE A GOOD DAY NOW.

  38. CALLING OUT C "DISTURBED" Avatar
    CALLING OUT C “DISTURBED”

    I WORK @ LIME & DISTURBED WORKS IN MY DEPT

  39. FASHION POLICE Avatar
    FASHION POLICE

    Let me apologise to C, ur right let’s not go down that road. My humblest apologies. Let’s go to the issue @ hand, let’s give her a trophy for answering dq in the shortest call time (after doing it for 4yrs u should know all de #s without having 2 search). Next let me applaud you for going down to de wire wid your beloved LIME. Last but not least for trying to fake who you are and pretending you’re someone else, but a little point to you. There were a total of 5 Combermerians in the centre. Two of the males took packages, so that leaves 3 C,M and J(sup). It would then mean that it has to be 1 out of 3. Can’t really see the other 2 defending LIME. hmmmmmm. So if u don’t work in RCC don’t pretend that you know what goes on in there, don’t act like you have a clue because you don’t. We were never a part of C&W and it has been proven we are no longer wanted in LIME. They took the agents’ ideas and used them to train the Lucians & whoever else getting jobs. So should we feel ok about the way they treated us? NO. When staff in the RCC worked their asses off they Dodd & Donald were plotting to kick our A***S OUT THE DOOR. Management stated clearly redeployment was a means of giving the agents hope when there was none. So proud ‘Combermerian’stand tall defend the company that takes bread from the mouths of blacks. Really sick and tired of wunna that feel wunna went school somewhere and others didn’t. Ppl in de center went from Harrison’s to Grantley Adams and could still read a bill balance.

  40. Disturbed! Avatar
    Disturbed!

    @ Fashion Police- the point on Combermere was to indicate why the level of dedication so get off it!I refuse to have that conversation with you because it is quite irrelevant to the topic at hand.

    Back to the issue- You don’t have to work in the RCC to know what is going on there. That is the problem, you guys always thought no one cared and that you were treated the worst. I can bring technicians to talk about their plight, credit management, even IT! I have people in my department that have worked here for years much more than myself and they have seen transformation galore! That centre is what? 8 years? 9 years? You guys haven’t began to see anything as yet!

    I too had to call the centre on many occassions to get assistance with my ADSL and i will admit one thing, the agents had the knowledge! I am not supporting black people getting the bread taken from them, if you were reading, you would see that I also indicated I too would be on the breadline even though I have’nt gooten official notice as yet. This mess is not just about the RCC its also about all of us out there who will soon be going home.

    My emphasis on this whole situation is that people think positively about what they will do going forward. think about themselves as individual and stop harping on the obvious. A guy in my department is making himself sick over this transformation and even though that is expected, I spend everyday talking to him to calm him down so he wouldn’t kill himself. I want you people to understand this is the end of a job, not the end of the world. And in my specialty area it will be much more difficult for me to get a job, probably have to leave the island to find something decent!

    It pains me to know that now I cannot walk accross the yard and ask a favor in the centre, instead i have to HOPE who answers me in St. Lucia knows what the hell they are doing and help me.But what does fretting do? We are all leaving, we are all going home and Dodd and whoever else in the UK will be gettign richer while we look for new jobs. whatever will be will be!All i’m saying, you go to another organization, prepare for the same mess or even worst!

  41. Avatar
    Anonymous

    Entering late in the discussion. LIME, C&W BARTEL. All they did was to change their name. They didn’t change the fact that after 7days the customer disconnected but when they pay the bill cannot be reconnected. They have not changed that your service is out for days and when it is finally fixed you cannot get back your money. They have not changed that they give you inferior products and still bill you every month for a service noone can use. So come up wid every name possible, but at the same time offer TOP SERVICE.

  42. Disturbed! Avatar
    Disturbed!

    Oh and I’m off to a meeting so you guys enjoy without me. Don’t think I will visit here again either. conversation is getting monotonous and attitudes are flying for all the wrong reasons.

    Over and Out.

  43. Avatar
    Anonymous

    @Disturbed..And in my specialty area it will be much more difficult for me to get a job, probably have to leave the island to find something decent!
    This is your quote…How is it you have a specialty area and is one of the lowest paid in LIME. Hope all goes well @ your meeting lowest pd in specialty area.

  44. Chris Halsall Avatar
    Chris Halsall

    @Disturbed!: “Don’t think I will visit here again either. conversation is getting monotonous and attitudes are flying for all the wrong reasons.

    To quote Monty Python: “Run away… Run away…

    This has been an amusing distraction from the fundamental issue at hand…

    Can anyone report that you’ve recently received one of these dropped calls?

    Or have we killed this scam? (Without, I might point out, any help from the provider?)

    Can anyone report that they did call the number? If so, have you taken this up with the provider and the FTC?

    And I must thank Disturbed!, for once again bringing this article to the top of the “Popular Articles” list. Perhaps (being Machiavellian) that was their intent…

  45. Chantelle L Jones Avatar
    Chantelle L Jones

    Woweee only today i had a conversation with a colleague about the attitudes, mentality and nasty ways of some people in my department. little did i know they were at it again! Thanks to Chaia for drawing this blog to my attention.So where do i start…

    @Calling Out Chantel Jones…get my name right when you want to talk it!

    @Disturbed you are a very very bold individual and I hope someday to have the guts you do to “go against the norm”. Actually that is what got me my bad name as it so seems. I came to this company 5 years ago, didn’t know a soul, and I sat and did what was requested of me…that was a problem.

    I answered the skillsets I was asked to answer to keep service levels a certain way…that too was a problem.

    I applied for a job within the centre that EACH AND EVERY employee had the chance to apply for and i got it…so that, needless to say was a problem too.

    I met my objectives, came to work each day and early at that…and that was a SERIOUS issue! So you see Disturbed, i created my own demise by having good work ethics, being dedicated like yourself and not mixing with some of the unproductive idividuals in the department.

    I do have a few friends in the department, but I keep a very limited number of persons close to me so that was an issue too. I never had my business to spread so that too was an issue.

    Now I refuse to address specifically those who have decided to TRY to defame my name, because i have ALWAYS been a bigger person and WILL CONTINUE to rise despite the cowardly comments. Funny enough I can tell exactly who most of these persons are male and female but strangely enough, noone has EVER had the GUTS to come to my face and tell me what problem they have with me.
    Why? Maybe because nothing is ever legitimate. Sad but true. So when you guys have the guts to step out and be men and women and tell me to my face what you think about me, don’t try to be the “big bad wolves” of this blog!

    @Disturbed, I too have been given my walking papers like all these jokers here, and to be honest it is not fair to say just let it go becuase until reality hits home and you experience these things for yourselves, you can’t know how people feel. everyone is different and will react to things differently. i for one do not wake up each morning to be upset, but something may happen that gets me to that level. so where i understand you emphasize a positive attitude, be careful with how forceful you are because you can be telling me that I should not feel bad that the company I worked for just made millions in profit but is still sending me home…it can’t work. In addition, when people thrive on bitterness, there is very little you can do to change their minds or their attitude.

    I am glad to see that I am so “loved” and that people took their time and effort to try to make bad for me, but who Jah bless no man shall curse so BRING IT ON and i will continue to say i am loved by many , hated by a few and confronted by NONE !!!!!!!!!!

    @Chris, a customer called today saying they got called again from the number so if something has been done, by the company or otherwise, it is still affecting some customers.

    Goodbye and God Bless!!!

  46. J Avatar
    J

    Disturbed wrote “All i’m saying, you go to another organization, prepare for the same mess or even worst!”

    Maybe not.

    It is possible that C&W/LIME is a worse than average service provided and employer.

    There are good places to work out there. I hope that you find one.

    But a little piece of advice.

    Never, never, hold your customers in contempt.

    We are not as stupid as you believe.

  47. Madman Avatar
    Madman

    @ All

    Please do not read the this blog and assume that all workers in the Contact Centre act the same way. Some of us can actually argue a point without specifically putting down anyone. I believe the persons here are very argry at this point and they are directing their anger @ the wrong person.

    @ Chantelle, people do not dislike you because you have good work ethic, people sometimes dislike your attitude which sometimes seems similar to that of mgt.

    @ Disturbed

    Your comments confuse me. In your 1st post you seemed to want to suggest that customers are some how foolish. LIME has hundreds of subscribers each and every one of them should be treated with respect and be valued as important. That is the problem with LIME and the attitudes of many of the workers there who do not have to speak to customers on a daily basis.Lime on one hand tell us the customer is King while on the other hand they continue to roll out and agressively promote inferior products where demand exceeds supply and try to cut cost by distributing poor quality phones, modems and other types equipment just so that executives and shareholders can enjoy the profits. Why since the upgrading of or DSL systems recently has the quality of service to customers dropped drastically? New modems distributed and yet more complaints. Something is just not adding up.

    E.G: They rolled out netspeak knowing that the speeds they intially provided could not handle the product and customers would not get proper service.
    They aggressivly promote balckberry without providing adequate customer service support. When you call in LIME with a blackberry issue there is hardly anyone there to help you. They distributed zhone modems after the technicians advised them that they were inferior and they overheat and continued to provide them to the majority of customers until it became a legal issue and they now are changing them…to another brand of inferior modem lol.

    I too glad I leffing dis place.

    To fight against a company such as this for the service that you deserve the customers should use their voice, the only voice the company listens to…Money TALKS. Instead of begging for credits do not pay the bill,protest by speaking collectively about the poor service, that is the only way they listen. Your letters just get tossed in the trash.

    NB: Barbadian customers bring the most money to C&W but we are treated the worst. Try to figure out why! The customers in other territories act while we just talk!

  48. JC Avatar
    JC

    Madman I LOVE YOU you kept it real orm the time you opened your mouth!

    Bajans DANGEROUS!

    Lime or Limp should be taught a lesson, bajans are something else. People need to get with it even me!

  49. JC Avatar
    JC

    Disturbed! // December 4, 2008 at 1:52 pm

    ————————————————–

    That comment that you made was for real?

    How heaven get into this conversation when poor people cant eat?

    You fro real!

    stupse!!!!

  50. Madman Avatar
    Madman

    @ JC…I hope that customers out there use this re-branding of C&W as an opportunity to force the company to change. These executives have it in their head that they can exploit the consumers and still reap the profits as in the days of the monopoly. These people know they have to offer upgraded technology…which costs money (e.g 3G mobile services , ect…) in order to remain competitive. Therefore to maintain their profit they must drastically cut costs (e.g send home workers) They will spend the necessary funds to offer these new services with out spending what they need to spend to improve the poor service already provided. They will trap you into spending more with them while providing less. When the profits start to decrese, as they will because of the poor service and increased competition, these big execs will bail, with their hugh bonuses in tact leaving a company which has gone through a complete demerger and is now ready for sale. There is now LIME caribbean, C&W international, eventually when business is no longer lining their pockets with gold, they will sell LIME Caribbean to a competitor, like AT&T did for digicel, thats how the story goes. These people are not interested in making it better for customers unless they are forced to do so. We have to strike now, while the iron is hot to get the service we pay for and deserve! Not only for companies like LIME but all other companies in Barbados who are taking us for a ride!

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