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LIME Enforces Speed Limits On Broadband Highway

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limeThe Barbadian Broadband consumers maybe interested in a recent development in the United Kingdom. A Code of Practice has been implemented which seeks to better inform broadband consumers the line speeds they believe they are subscribing to. We had a look at the list of Net providers in the UK and we don’t see C&W signed on.

What are we missing?

Although there will be no penalties arising from the code of practice, it is commendable that the net providers in the UK sees merit in collaborating on an initiative which places the customer at the centre of the objective. Hopefully the providers in Barbados would adopt the approach of their sister companies in the UK, Barbadians are customers too.

Cable and Wireless has the lion share of the Broadband market in Barbados which makes it difficult to mirror 100% what is happening in the UK, however the desire to be transparent and to put steps in place to fully satisfy customers is a lesson still to be learnt.

LIME tell us what is a realistic broadband speed to expect please!

Thanks to the people over at KoolBarbados.

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114 responses to “LIME Enforces Speed Limits On Broadband Highway”

  1. Technician Avatar
    Technician

    @ ROK….

    You can do a check and see if your line is noisy also as this can be a contributing factor.

    Dial 429-1111, move the handset from close to your ear, wait until the tone stops and listen for a while to your line for any hums, crackling or scratchy sounds.

  2. Chris Halsall Avatar
    Chris Halsall

    @Technician: “Wifey heard the whole conversation.

    Now *THAT’S* funny!

    Perhaps the Telecommunications Unit can use it in an advertising campaign… (wink.)

  3. Technician Avatar
    Technician

    LOL……wasnt so funny to hubby though, he called me at 5:30 the next morning in a panic.

  4. ROK Avatar
    ROK

    The technician just left. The only fault he found was with the modem, which is the new SE587.

    He said that it should normally take a millisecond for the modem to respond. He said he found the modem taking as much as 500 milliseconds to respond. Therefore after testing speed, etc. his conclusion is that the modem itself maybe faulty.

    Hi advice is to take the modem to Windsor Lodge and have it exchanged. I bet I get a modem with similar or more problems if I do that.

  5. Technician Avatar
    Technician

    Did he do all the necessary tests from the NID??
    Did he give you the results?
    Did he use the yellow tester in the black case?

  6. Chris Halsall Avatar
    Chris Halsall

    @Technician… (LOL)… To follow your lead…

    Did he not have replacement CPE immediately available to test with?

    Did he not have replacement CPE (which he himself concluded is likely to be at fault) to leave with you, taking the “bad kit” back???

    Oh, no… You now need to go down to Windsor Lodge… And stand in line… And hope they have the kit… And are willing to provide it to you, based on the tech’s report (which of course he left you with a copy of…)

    “We LIME… It’s in our job description…”

  7. ROK Avatar
    ROK

    He did a noise test. He also did a speed test. A mime (?) test (this was to test the modem response).

    I did not see a yellow kit. He came with a computer. He did not leave a copy of the report. He did have a sheet he was supposed to fill out but wrote nothing from what I saw.

    He said that he is not allowed to travel with customer equipment. He gave me a reference for when I get there to tell reception.

    I showed him the post here on BU. He read some of it but I think he made a note of the BU address. I suspect he will be reading.

  8. Chris Halsall Avatar
    Chris Halsall

    @ROK… @Technician… @All..

    FOTFL…

    @ROK: Did you at least get the tech’s name? And his supervisors name? Correct?

    @ROK: He said that he is not allowed to travel with customer equipment.

    So when, exactly, did CPE become thermonuclear? (Perhaps LIME isn’t telling us something…)

    @ROK… Thank you for this exercise… It demonstrates *very* clearly LIME’s actual posture towards their customers….

  9. ROK Avatar
    ROK

    Yes! Got the names.

    I suspect that even for something as small as that, LIME does not want to be liable. One of those tactics when you know you ain’t coming clean.

  10. Lord Ryan Avatar
    Lord Ryan

    switching from lime and going to telebarbados in the new year and best of all i dont have to pay for a land that i hardly ever use, only put in the thing so i can get adsl but with telebarbados i would be online and best of all i would not have to use lime at all here is there # 246-620-1000

  11. JC Avatar
    JC

    I glad Lord Ryan did this I will call that number tomorrow!

  12. Disturbed Employee Avatar
    Disturbed Employee

    Thanks Lord ryan

  13. David Avatar
    David

    We have received a note from a BU family member that we should read the LIME ad on page 33A Sunday Sun. What are they trying to say? Should Barbadians log on to a website? The ad is unclear.

  14. Luke Avatar
    Luke

    cable and wireless doesn’t operate this way in the UK anymore. They have a susidiary company they acquired that provides home/consumer broadband. Other than that, they are only in the wholesale and enterprise (5000+ employees) and pulic sector. They hardly have any reason to be on an intiative like this code of practice. Their SLA’s are much stronger, and contractually enforeceable by their end users.

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