IS LIME Exempt from the Laws of Barbados? Even the Barbados Courts Can’t Constrain Them!
Submitted by David Weekes
I would be grateful if you would publish this for me.
Last year around September 26th 2014 after going to Surepay to pay a bill, a conversation with a Surepay attendant led me to review all my bills and services with LIME. Suffice it to say, I found that I had overpaid LIME close to$100,000 over the past 10 years for phone lines that had been withdrawn for close to five years, other services I no longer had, data plans that were oversized, even though I had writing for 7 years asking for them to be properly sized and a number of issues that form 11 pages in an affidavit.
I went to LIME to get my matter addressed and to get my money and spoke to the highest management at the company.
In what others have called the “inimitable LIME style” i.e. engaging with clients (who they owe money) even in the face of their trail of email from Cable&Wireless/Bartel/LIME, LIME employed various strategies that another person, I forget who, calls “How not to Repay a Client monies Owed”.
Imagine that you have records showing you are owed $100K yet a company who you believe owes you that money, not only will not pay you your money, but then proceeds to turn off your phones, whenever they deem fit.
After seeking the assistance of the Fair Trading Commission whom I now inclined to believe that their mandate, and commensurate powers of enforcement seem to fall short of the mark, I was advised to use my final recourse, the Barbados Courts.
My matter was heard on the 10th of April 2015, just a month ago and an order issued by Justice Chandler (see attached Court Order) which instructed LIME to immediately reconnect all my phone lines.
That was the 10th of April and today, on the 13th day of May
- one line, 2362002, has not only been disconnected but has been issued to a company called Rainbow
- the second line 2331001 remains disconnected and
- the third which had been reconnected is now disconnected again
We have become a country where, depending on who you are or which firm you represent, customers are treated like trash akin to being the famed cockroaches which Tom Clarke, in his book “Growing Up Stupid under the Union Jack” spoke of and he would position his behind over in the outside WC (Water Closet) and seek to bombard with faeces emanating from his behind.
We are more slaves now that we ever were when our hands were manacled by massa.
Where else in the world would an order by the Courts of the land be so flagrantly disobeyed without anyone having any recourse?