Customer Versus Carmax
The Management of CarMax, a used car company owned by McEnearney Quality INC (MQI) is being accused of selling a pre owned Kia Sportage 2000 under questionable circumstances. The sales person at CarMax sold the vehicle to the complainant as a well maintained pre owned SUV based on MQI records.
The vehicle is a Kia Sportage 2000 cc diesel 4WD A/T AC Engine# D4EA5H112253. Within the first year of purchase the vehicle would ‘hard start’ and overheat. Despite changing air, oil, diesel filters, radiator, thermostat and hose as well as all parts recommended by a mechanic the problems have persisted. In the spirit of full disclosure there was a three months warranty that expired. The running expenses to maintain the Kia even to satisfy minimum travel requirement was financially overwhelming. The frequency of hard starting and overheating eventually led to a complete breakdown. A mechanic who worked for MQI removed the faulty KIA engine last year. COVID-19 shutdowns have delayed the sourcing of parts and repairs, also MQI stocks are limited for the vehicle.
The blogmaster was supplied with a garage service document which shows that the poorly performing engine in dispute has a history of poor performance.
The matter of poor support from CarMax/MQI management to fix the mechanical problem has evolved into a more serious matter.
From documents in possession and inspection of the vehicle in question it appears CarMax officials supplied false information on documents included with the sale. The MQI document records the Engine Number as D4EA5H112253, however a mechanic has identified that the Engine Number number is D4EA9H903688 – see image below. The issue now is that the CarMax/MQI Sales Executive sold the vehicle to me as a well maintained and legitimate vehicle. The has also has implications for the owner as far as perpetrating insurance fraud.
Regrettably the customer is forced to use this forum to highlight his plight. The reasonable ask of CarMax/MQI is to do the honourable thing and give satisfaction to the CUSTOMER!