Tag Archives: CarMax

CARMAX: ANSA MOTORS (Barbados) RESPOND to ACCUSATION of FRAUD

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Barbados Underground posted two blogs highlighting a concern of a CarMax customer the gist of which:

In 2014 the Barbadian purchased a pre owned Kia Sportage 2000 cc diesel 4WD Engine# D4EA5H112253. Within the first year of purchase the vehicle had begun to ‘hard start’ and overheat. Despite changing air, oil, diesel filters, radiator, thermostat and hose, as well as all parts recommended by a mechanic the problems persisted. After an exhaustive process the mechanic discovered that the engine  D4EA9H903688 mounted in the vehicle conflicted with the number on the sale contract, invoice, insurance, and  road tax.

see – CARMAX DEALERSHIP TO BLAME!

 

Today Barbados Underground received a copy of correspondence sent to the CarMax customer from law firm LEX Caribbean acting on behalf of Ansa Motors/CarMax. In the interest of what is fair and transparent a copy of the letter is shared with the BU family which has already solicited a response from the CarMax customer Mr. Blackman.

letter-lex-caribbean-to-alden-blackman-june-22-2021Download

Reply by CarMax customer (Blackman) to the letter from Lex Caribbean.

Dear Sir/Madam

 

 

I am at confused, I thought these contentions were about a defective engine with an incorrect number sold to me, how did a VIN number become the subject.

 

 

The difference in engine numbers arose because of negligence and misrepresentation that there are no excuses. I was under no obligation to take my vehicle to MQI for service or maintenance if the truth be told, the said 2005 Kia Sportage vehicle, was serviced and maintained by MQI. The engine lasted 4 years before becoming faulty.

 

 

Your client should have made his investigation with due diligence before he sold the vehicle or during the sale in 2014. I did not make any allegations, I stated a fact that CarMax Manager Mr. Spencer knowingly sat beside me and signed a sales contract, the sales contract recorded an engine number D4EA5H112253.

 Mr. Spencer had an obligation to disclose the true condition of the engine. When I asked about the condition of the said vehicle engine he did not, had Mr. Spencer told me the truth, we would not be here today. Mr. Spencer was negligent in 2014.  If due diligence was carried out in 2014 before or during the sale of the vehicle to verify the correct engine number we would not be here.

 

 

Mr. Spencer as manager has the responsibility to make sure the documented engine number and the installed engine number were exactly the same number, he did not do such, and if he is claiming he did, that make this situation worse.

 

 

Mr. Spencer or other officials of CarMax for who he is responsible typed an engine number on the sales contract which he and I signed in 2014. Ms. Smart gave me the exact number on a Proforma invoice to obtaine my insurance. CarMax official carried-out the registration of the said vehicle at Barbados Licensing Authority.

 

 

After the vehicle engine became very faulty and was removed the different engine number was discovered. In my justified complaints Mr Spencer took 3 weeks to respond by email “Without prejudice“.

 Your client, Mr. spencer admitted to resorting in 2014 to the Dealers Management System for a previous engine number of the said vehicle, he made an excuse of “innocent error” because the truth of the defective engine and hidden number was revealed, but, at the same time denied me the opportunity to used his admission in seeking my legal right in court for damages.

 

 

Whatever, I said about your clients is the truth. My complaints to the Royal Barbados Police Force is a genuine case of any person or company that carried-out wrongful action to  get cash from another person.

 The Barbados Licensing Authority is the placed to report illegal registration such as the registration your clients made.

 

 

The Nation, Barbados underground, Barbados Today, Facebook, and any other media websites, only highlights the facts of what happened in the sales contract between your clients and I.

 Your clients in general and CarMax Manager in particular actions were and still are not fair,  just, or legal. Your clients action has taken advantage and sold me a vehicle for $35.500 with a defective engine, unjustifiably depriving me of private transportation and implicated me in insurance fraud.

 

 

I am not harassing your clients, I am merely seeking redress with constant reminders

. I don’t know how to retract the truth with untruth. Your mighty law firm just like the mighty Ansa motors Barbados /CarMax can never stop me from justly agitating with truth for my rights.

 

 

I refuse to be bully.

 

 

Best Regard

 

 

Alden   Blackman 

CARMAX DEALERSHIP TO BLAME!

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In an earlier blog – Customer Versus Carmax the plight of an ordinary Barbadian whose only crime was to purchase a vehicle from CarMax located on Hastings Main Road in Christ Church has resulted in a tale of woe.

A simple summary: in 2014 the Barbadian purchased a pre owned Kia Sportage 2000 cc diesel 4WD Engine# D4EA5H112253. Within the first year of purchase the vehicle had begun to ‘hard start’ and overheat. Despite changing air, oil, diesel filters, radiator, thermostat and hose, as well as all parts recommended by a mechanic the problems persisted. After an exhaustive process the mechanic discovered that the engine  D4EA9H903688 mounted in the vehicle conflicted with the number on the sale contract, invoice, insurance, and  road tax.

To make a long story short CarMax has refused to accept responsible for misrepresenting the sale of the vehicle to this ordinary Barbadian pensioner. The argument being used by CarMax is the vehicle was not serviced by MQI Garage in the post sales period. General Manager of CarMax, Gordon Spencer acknowledged by email on May 10, 2021 that the substitute engine was installed in 2009 for a previous owner.

 

The blogmaster is of the view CarMax misrepresented the product sold to the Barbadian and should make all reasonable effort to remedy.

Customer Versus Carmax

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The Management of CarMax, a used car company owned by McEnearney Quality INC (MQI) is being accused of selling a pre owned Kia Sportage 2000 under questionable circumstances. The sales person at CarMax sold the vehicle to the complainant as a well maintained pre owned SUV based on MQI records.

Complaint

The vehicle is a Kia Sportage 2000 cc diesel 4WD A/T AC Engine# D4EA5H112253. Within the first year of purchase the vehicle would ‘hard start’ and overheat. Despite changing air, oil, diesel filters, radiator, thermostat and hose as well as all parts recommended by a mechanic the problems have persisted. In the spirit of full disclosure there was a three months warranty that expired. The running expenses to maintain the Kia even to satisfy minimum travel requirement was financially overwhelming. The frequency of hard starting and overheating eventually led to a complete breakdown. A mechanic who worked for MQI removed the faulty KIA engine last year. COVID-19 shutdowns have delayed the sourcing of parts and repairs, also MQI stocks are limited for the vehicle.

The blogmaster was supplied with a garage service document which shows that the poorly performing engine in dispute has a history of poor performance.

The matter of poor support from CarMax/MQI management to fix the mechanical problem has evolved into a more serious matter.

From documents in possession and inspection of the vehicle in question it appears CarMax officials supplied false information on documents included with the sale. The MQI document records the Engine Number as D4EA5H112253, however a mechanic has identified that the Engine Number number is D4EA9H903688 – see image below. The issue now is that the CarMax/MQI Sales Executive sold the vehicle to me as a well maintained and legitimate vehicle. The has also has implications for the owner as far as perpetrating insurance fraud.

Customer name not captured

Regrettably the customer is forced to use this forum to highlight his plight. The reasonable ask of CarMax/MQI is to do the honourable thing and give satisfaction to the CUSTOMER!