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Screenshot 2019-12-15 at 16.56.19Chairman of the Barbados Port Authority Lisa Cummins and Minister responsible Kirk Humphrey have had a lot to say about the haphazardly implemented upgrade to the ASYCUDA World system – the acronym translates to Automated Systems for Customs Data a computerized system designed by the United Nations Conference on Trade and Development (UNCTAD) to administer a country’s customs.  Although they have assuaged  public concerns something still stinks in Denmark.

A consequence of the poor implementation by government- if we accept public comment- is that the release of inbound shipments have been delayed for weeks, some say months since ASYCUDA went live in September 2018. The blogmaster has not posted on this issue before because of  the lack of information about what is a technical issue.

We have had cursory commentary on BU about why would the government not run the old system in parallel. So far we have not been made aware of anyone or agency being held accountability for the foul up. What cannot be disputed is that the haphazard implementation of ASYCUDA has had a negative financial impact for the country.

It was brought to the attention of the blogmaster by a BU family member that by clicking on the ASYCUDA link- https://asycuda.customs.gov.bb/index.jsf and dare click on “Upload e-manifest” under the “ONLINE SERVICES” menu on the top-left side of the window. You’ll be greeted with a “404 — The requested page was not found.” message. To the blogmaster’s simple way of thinking, if the link is suppose to work it should not generate an error. The obvious question pops up – was change management done by our high paid officials?

ASYCUDA-Error_404.png

Hoping the BU intelligentsia weighs in on the matter.

 

 


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120 responses to “ASYCUDA Foul up”


  1. David don’t get me started on this. With 400 plus containers to draw as of Friday and all the sheds full of cargo and people shipments outside the bonds, this was a major frig up by those involved. Don’t worry with all the talk from government about ” the implementation is going smoothly” ask any truck driver or customs broker how it really going.

    Why the hell wasn’t this program implemented say in May, instead of a month from the peak load season. Both businesses and the state will lose millions this Christmas as a result and I defy any of them involved to come here and challenge anything I have said cause I talking first hand here!


  2. @John A

    According to Humphrey and Cummins the containers maybe piled up but the agents/brokers have not entered the entries in ASYCUDA to facilitate release of the documents.


  3. Asycuyda foul up? Surely you jest! The Gov’t whisperer “Enuff” was here recently saying the patient was out of intensive care and well on the road to recovery.

    Yikes and at Xmas


  4. You have a corrupt, incompetent government, there is not much else to say, do not look for better, it never happens with corrupt governments.


  5. @ David.

    Let me tell you of my personal experience going to pay the duty on shipments.

    First my payment of a single warrant took 15 minutes. The old system would of taken 2! Why 15 you may ask well here is why. You remember when FLOW first introduced their TV how a movie would ice up or as we say “stick”, well that’s what the system was doing. The young lady working the system was amazing though. She kept her cool and was pleasant. I asked her how often this happens and her reply was way too regular. Now along with the ” sticking” we also have the outright ” crashes” that occur when the system goes down all together. Watching it my take is that the problem lies in the fact that the processors can’t handle the load for what ever reason.

    What government needs to do is come out And tell the people the truth on this, but that will not happen because of 2 little words “financial liability.” Christmas eve is the 24th and no amount of excuses can shift that date. The uncleared goods will simply have to sit in the clients warehouses then till next year. So who will foot the lost of revenue and finance cost you think? Yes that’s right the consumer, cause government already saying “em ain’t we fault”.


  6. @John A

    The chairman told you that the agents not entering the information in ASYCUDA has resulted in the pile up of containers and because of their generousity in waiving storage fees it has resulted in revenue foregone. Give the people a break.

    Quid pro quo.


  7. Fish seller never say dem fish stale yet!

    He could say what he been told i telling you what I witness personally.

    Let me ask you a question. You feel certified brokers would not of trained on this system? You think brokers handling major company cargo would risk screwing up an entry? David behave yourself do!

    I got a friend that been importing for 30 years and when he went after the system was brought online to pay his duty, he was told he doesn’t exist as an importer. Why they don’t tell you how they lost a major file with nuff of the importers data too!

    Look don’t vexify me this evening! Lol


  8. @John A

    It is accepted there were major challenges with ASYCUDA was first implemented but what is that current status is the more important question. Also to what degree has the backlog re entries entered been responded to by Customs. Why is the link on the website mentioned heee not working?


  9. THIS PROBLEM CAN EASILY BE SOLVED BY MIA FLYING TO ANOTHER AFRICAN NATION (this opinion is out of areas of scholarship)


  10. @ david.

    I told you over 400 containers in the port and all the warehouses full of people stock that need clearing. What more evidence you need of how things are NOW as we speak.


  11. @John A

    Why are they so silent? There must be a contingency plan to work around the challenges?

  12. SirFuzzy (Former Sheep) Avatar
    SirFuzzy (Former Sheep)

    GP December 15, 2019 6:54 PM

    ASYCUDA?; but WE SHOULDA, but none of we COULDA?, so dog dead and nobody wuh any KINDA common sense WOULDA do this at this time of year.

    Dog dead; beak break; peter paying for paul, and the end-user will be paying for all.


  13. Wait on it and while you doing that phone Santa and tell him we got a few issues and if he could postpone Xmas to January 25th just for this year here in Bim.


  14. @John A

    Santa here responding to your request

    I’ll give you 13 days till Jan. 7 so you could celebrate with the Orthodox Christians, after that you could celebrate with ‘We gathering”.


  15. @ Sarge

    Thanks I will attach your agreement to postpone to my next customs entry. Lol


  16. @John A: “Let me tell you of my personal experience going to pay the duty on shipments.

    Let me please share my recent experience…

    I designed two two-layer Printed Circuit Boards (PCBs) for a Rasberry Pi sensor project I’m working on. I sent the Gerber files off to a company in China, which produced five (5#) of each of the two (2#) boards in 24 hours (+/- 0.01 mm accuracy). $9.80 USD for ten boards. I paid ~$48 USD for the DHL shipping because I wanted them “in hand” quickly — the “atoms” traveled halfway around the world in three days.

    And then the atoms entered Barbados. And everything stopped…

    “Did voice” with DHL, and they were very apologetic. They explained that “there’s something broken at customs”, and they couldn’t release the shipment. Finally, after calling daily to find out what could be done, a DHL manager said “OK, because this package is of such low value, we’ve been allowed by Customs to release your package. It will be in your hands this afternoon.

    And it was. Unfortunately, because of this issue, I haven’t been able to order the “bill of materials” to populate the boards. So while I have the circuit implemented on a “breadboard”, I can’t solder up a prototype to ensure my design is correct.

    To put on the table, I do software for a living.

    Anyone serious about a software upgrade does testing, and extensive “change management” when a new mission critical system is deployed. Will it handle one transaction a second? Will it handle one hundred? Can we run in parallel until we’re sure the new system is working?

    I would argue that Barbados cannot afford these kinds of (easily mitigated) mistakes.


  17. Duppy dust at work
    Nothing in barbados gonna work
    How many issues all gone bad has been discussed here in less than a week
    Now a double drowning and word to effect says that many beaches that have high volume of sea bathers have no life guard
    To clarify media says that the bodies were pull to shore by individuals walking along the beach
    A govt that promised efficiency cant even have life guards on duty on barbados beaches to save lives

  18. Vincent Codrington Avatar
    Vincent Codrington

    Where are all the graduates in computer science from Cave Hill? Where are those that were given National Development Scholarships to do Management Information Systems? Did anyone attend training courses in ASYCUDA? Did they go on training attachment at other Customs Dept in a country using the system.? Don’t we have a whole ministry devoted to digitising GoB processes? Enuff where is the DELIVERY?


  19. @Vincent

    The Comptroller of Customs comes highly recommended having worked with the system in other jurisdictions.


  20. Can some body tell Mia to stop planting trees here and abroad and try planting some life guards along barbados shorline
    Life guards saves lives with an immediate response

  21. Vincent Codrington Avatar
    Vincent Codrington

    @ David BU
    ASYCUDA may not be a computerised system i.e a system that uses Machine Intelligence to improve on a manual system. It may just be an attempt that robotises a manual system. Then there is the problem of low power processors and telecommunication systems. Are these up to scratch? Just thinking loudly. Not aiming to be a BRIMBLER.


  22. @David: “The Comptroller of Customs comes highly recommended having worked with the system in other jurisdictions.

    The question then becomes, why didn’t things go well here?


  23. @Vincent

    As far as this blogmaster is aware it was an upgrade. The former government as it did with most things in the ten years did not upgrade. This government did a poor job of project managing the upgrade.

  24. Vincent Codrington Avatar
    Vincent Codrington

    @ David BU

    It is not the Party in office that manages the area of implementation and upgrades. It is the technocrats. Please avoid politicization of the issue. It is this hands on approach of politicians that magnifies the problem.


  25. @Vincent
    I would be surprised if Com.Sci. graduates from Cave Hill were involved at any decision making level regarding the implementation of ASYCUDA. Don’t you know we always think its better to bring in ‘experts’ for ‘away’???


  26. @ Vincent

    From my experiences doing business there the delays are coming in the processing side. The sticking and crashes have nothing to do with brokers entering the wrong information as some would want us believe.


  27. “Enuff where is the DELIVERY?”

    lol

    “The Comptroller of Customs comes highly recommended having worked with the system in other jurisdictions.”

    i can bet my last dollar, that they worked with the system in other jurisdictions….under someone else who was giving them direction and they had to follow orders…….but.now to do things on their own, they are lost at sea and all consumed by shite titles…the games they play in Barbados, they cannot play in Canada…


  28. @ Chris.

    Yes the delays have penalised nearly every business on the island for sure. The courier companies didn’t escape either. FED EX and others have shipments piled up in their bonds for clearance. While customs struggle to clear goods, more goods are coming in faster than those here are being cleared. The situation will therefore intensify further as the last lap draws closer. The only thing as I understand it being cleared on permission is perishable goods. Other than that wait you turn and don’t complain!


  29. Please note that implementation began in August and was expected to take a few weeks.

    https://barbadostoday.bb/2019/09/01/asycuda-worlds-implementation-postponed-until-sep-9/

    “So the good news of sorts reported by Ms. Tannis was that Barbados Port Inc. will be waiving port storage fees on a case-by-case basis going back to Aug 24 “where such fees have been occasioned by the Asycuda World software transition.”

    https://barbadostoday.bb/2019/09/01/asycuda-worlds-implementation-postponed-until-sep-9/

    Read this piece by Wanda Downes to get real background information.
    https://www.rdleagle.com/our-thinking/2019/8/31/asycuda-world-is-coming-now-what

    “Inadequate infrastructure (which I don’t anticipate being a major issue here in Barbados).

    Lack of adequate training of both internal and external users.

    Many declarations being placed on query hold.

    Some software problems, which had to be handled by the providers UNCTAD.

    Resistance to change.”

    The cost of implementation was estimated at $700,00 BDS. By my reckoning this system has been implement about four times now.. What is the final cost.?


  30. They confuse the hell out of me with doub lespeak.

    https://www.facebook.com/NationBarbados/videos/nation-update-asycuda-not-problem/1322215981272944/

    “ASYCUDA World as a system has not been an issue for most of the cargo challenges that the Bridgetown Port Inc. has been dealing with. Instead, it is the process of uploading the information that has containers backed up in the Port. Minister of Maritime Affairs and the Blue Economy Kirk Humphrey said he did not want people to take away that ASYCUDA World was the reason for everything being wrong at the Port.”

    Has not been an issue
    Was ‘not’ the reason for everything being wrong


  31. Is it true that instead of Xmas music piping through the offices of the various Ministries this offering is on most of the day?

    They are substituting “Mia” for Baby


  32. @WURA-WAR-on-U: “…under someone else who was giving them direction and they had to follow orders…….but.now to do things on their own, they are lost at sea…

    There is more than a little bit of truth there. Some fear taking advice. This is worldwide; it’s known as the “not invented here” problem.

    I know I sometimes come across as a Panglossian, but I really do believe the future could be really (really) good (and cool).

    There’s a lot of really strong “talent” here in Barbados.

    Use it! 🙂


  33. @Vincent

    Yes and no.


  34. @VC
    It is not the Party in office that manages the area of implementation and upgrades. It is the technocrats. Please avoid politicization of the issue.
    +++++++++++++++++
    It becomes political when the Minister touts its application during one of the Press Conferences chaired by the PM. Remember when they had to give account of what was going on at their Ministries and the Minister spoke about the implementation of ASYCUDA WORLD? (Never mind asking Ministers to explain what is going on in their Depts in a public forum is so much junior management BS).

    However, I will follow the learned Atty. General’s advice “Now is not the time to point fingers”


  35. DOES ANYTHING WORK IN BARBADOS BESIDES THE CIRCUS?
    IS PUSHING PAPER NOT EASY?
    WHEN DID PUSHING PAPER GET SO HARD?


  36. Press Conference to discuss issues related to the implementation of ASYCUDA World 3 months ago.

    https://www.facebook.com/BarbadosLabourParty/videos/478729499350065/


  37. @David

    The PC I referred to was chaired by the PM back in September, however 3 months on ASYCUDA is still plagued with “teething” problems.


  38. De ole man gine remain silent.

    When the PdP gets their act together, Senator Franklyn OR HIS PROXY WILL SEND OUT A PR MESSAGE that will detail where all the problems at the port lie!

    If the PdP wants to be seen as the party keeping Mugabe’s regime on their toes


  39. RE De ole man gine remain silent.

    SOMETIMES YOU WONDER IF THAT IS NOT THE RIGHT THING TO DO
    AS MY NURSE ADVISED ME YOU MUST NOT BE RIGHT
    PEOPLE DONT LIKE YOU WHEN YOU ARE RIGHT
    PEOPLE DONT LIKE YOU WHEN YOU ARE BRIGHT
    PEOPLE DONT LIKE YOU WHEN YOU WORK HARD EITHER

    YOU REALLY THINK THE PDP CAN/WILL/WANT TO GET THEIR ACT TOGETHER?

    YOU REALLY THINK THE PDPwants to be seen as the party keeping Mugabe’s regime on their toes?


  40. @GP: “PEOPLE DONT LIKE YOU WHEN YOU ARE RIGHT

    Some people don’t like you when you are correct. Others do.

    And as the Dr. in that situation, wasn’t it your job to be correct?


  41. We keep talking about efficiency
    However a focus and concern should be placed on the fast and rising deaths that are ocurring at barbados beaches because of drowning
    A concern which has limited the hours on which life guards are available
    It seems that govt in its haste to pay debt found it fit and appropriate to cut hours or in some cases not place life guards at some beaches
    A country that depends on tourist as an economic life saver cannot take such a huge chance in appeasing a few at the high cost of people’s life
    Yesterday drowning of mother and son is just another example of a worsening situation when efficiency has gone wrong
    Some one ought to send a message to Mia telling her instead of planting trees she ought to be planting lifeguards along barbados shore line in order to save lives


  42. Story after story on these drowning say the same
    People walking the beach tries to save the lives of these people seen in difficult situations while bathing
    What a dam shame
    Efficiency what! people losing their lives because of a govt who has lost its way and throws in the towel to save a few fat cats living at the top


  43. Don’t get Wily started, putting technology, ASYCUDA system, in the hands of IDOITS and you can expect to get what you got. Barbados management across the board expects technology to be a miracle PROBLEM SOLVER, when in reality its only a TOOL, being implimented by a bunch of TOOLS.

    SAME OLD SAME OLD.


  44. @ Wily

    Is this the result of incompetence or corruption?


  45. @ GP,

    “DOES ANYTHING WORK IN BARBADOS BESIDES THE CIRCUS?
    IS PUSHING PAPER NOT EASY?
    WHEN DID PUSHING PAPER GET SO HARD?”

    I was, recently, chastised by our friend Waru – quite rightly – for suggesting that we should be recolonised.

    When I see how Barbados functions it saddens me. We have an inferior and dysfunctional leadership who are incapable of doing right.

    Satan has taken the wheel in Barbados. Bush Tea was correct in his assessment of a country that has a flag that is rich in Satanic symbolism. .


  46. A beautiful morning to all, wherever you are.

    Can a person separate the two in situation like these> We know the difference, but is it the connections, nepotism, selection of party faithfuls or even ‘outright corruption’ that gives us a bunch of incompetents?


  47. So…… you’re now blaming “government” for “the fast and rising deaths that are occurring at Barbados beaches because of drowning?”

    Talk about “exaggerations?????” You guys at George Street are becoming desperate looking for things to criticize.

    One would never believe this is coming from the same individual who DEFENDED the laying-off of LIFE GUARDS, during the previous DLP administration’s retrenchment program.


  48. Bush Tea was correct in his assessment of a country that has a flag that is rich in Satanic symbolism. .

    TOTAL RUBBISH! SINCE WHEN DOES OUR FLAG HAVE SATANIC SYMBOLISM
    ONLY A SON OF SATAN WOULD SEE IT THAT WAY

    WE ARE FAILING BECAUSE WE HAVE DEPARTED FROM THE TRUE GOD AND HAVE EMBRACED THE GOD OF MATERIALISM


  49. @GP,

    Bush Tea may have been wrong on many occasions. But on this point he was right. This is irrefutable. Take a good look at our national flag.


  50. Can some of you take this facile distraction of the topic elsewhere? It is too early.

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