The media across the Caribbean has been highlighting the matter of whether Royal Bank/RBTT employees are being marginalized. According to our source employees are disappointed about the deafening silence of the local media – see Trinidad Express article. Our source opines that in local banking circles RBC has become a laughing stock, the merger has done nothing except hurled the bank to the doldrums.
BU is being told personal lending has all but dried as a result of increasing delinquency. It is alleged the lenders at the bank are being told to move away from the mass market and to concentrate on the professionals groups like doctors, lawyers for example.
Workers continue to await the outcome of union and management of the bank but it appears to be a ‘Mexican Standoff’. During the stalled talks employees are being severed, ‘final warning’ letters are given to those especially in lending who have gotten a ‘low performance’ appraisal for the last two years, with the ultimate action being termination if improvement is not shown.
The irony is that prior to the change in lending policy, lenders were meeting or in some cases exceeding their targets. If you were a conspiracy theorist you might believe that the workers are being set up to fail.
The moral and motivation levels of employees is at an all-time low and it is reflected in the service.. RBC once the ‘helpful bank’ now the helpless bank.