What is so wrong by name the institution where you experienced this issue? Without it your readers are none the wiser. What was the point?

@Adrian: I am wondering about this scenario myself. If “islandgal246” person had a good experience at any institution or business I’ll bet she’ll have no problem in naming that institution, and they like that type of publicity. In the same manner, as long as she is telling the truth, she should not be afraid of bringing this awareness to the public. I also hope that she would contact someone higher up in the bank because there is usually “more in the mortar than the pestle” Very often some of these people who tend to be very particular are the very ones we have to keep an eye on.

@islandgal

Agree that you should name the bank, if you are not comfortable doing so please email BU.

Agree, Islandgal should name the Bank. Sometime ago when Adrian Loveridge couldn’t get anywhere with FCIB over a dormant account he wrote about it here and the issue was cleared up tout suite.

I think what we have here is a “failure to communicate”, some of these “senior” people sit behind their desk at the various banks and send junior staff to explain issues to customers and when the customers complain or don’t understand the “junior” is left to say make some silly explanation e.g. “Its Bank policy”.

I may be wrong but from Islandgal’s post it seems like the Bank was not accepting the Drafts on Deposit but was going to send them on “Collection” which means that the Bank would mail the Drafts to the Issuing Bank which in turn would negotiate the items and send the cleared funds either by wire or another Draft back to Islandgal’s Bank. Why they would do this is beyond my limited understanding if Islandgal already had Bank drafts issued by the US Bank but the workings of some Banks in Barbados remains a mystery to me.

In the Bank’s defense this is a very sophisticated world where cash and credit cards can be counterfeit and Drafts can be altered or forged with spectacular results and Banks are wise to take precautions to minimize losses. That being said the Bank should also acknowledge the impact of some its actions when they deal with long time customers but it seems that there is an attitude of “we don’t need you, you need us”.

Thanks islandgal, you must be referring to Butterfield Bank. This is a bank which has been having financial issues and required a heavy capital injection a couple years ago. The bank has been sending home people both in Bermuda and. Barbados.

That’s unfortunate. I would like to recommend that you can create a PayPal account and get overseas funds sent to you online directly into your local account. It is so much easier, safer and stress-free than having to deal with the banks.

I know some persons here and overseas might prefer to still send and receive money the traditional way, but it is so much more convenient and cheaper to use PayPal.

This year for the first time PayPal has allowed Barbados and most other countries in the Caribbean to receive funds into their account online from overseas.

I have deposited foreign bank drafts with them and never had the same experience. That said one horrible experience can make you change your business. You should write a formal complaint to either managing director Lloyd Wiggan, Managing Director or Glyne Harrison, Manager – Banking Operations about your complaint as that is not their standard banking practice.

Shame on Island gal for not naming the Bank—

COWARD !

Typical un-informed,fearful and mendicant female
How do you expect to get solutions to problems
Jokers !

Dicky harding aka blue balls

The Bank was named so what de rass yuh boddering me fuh!

@islandgal

Made a couple of inquires and what you described does not seem to be the policy of the bank.

You should register a complaint with one of the persons Anthony suggested.

A few years ago, while a client of FCIB i took a decision that i would not be paying the bank a charge for every cheque I wrote, having previously allowed to cheques a month free. Consequently, i wanted to untie my credit card account from my chequing account and requested that a check be made to see whether i had any outstaning commitements before so doing. The information gven was wrong and hence when i divorcesd the afornentioned two accounts, i subsequently got some finace charges which i refused to pay.

I took the matter to middle managment and was told that I would have the charges, i followed it up with a letter. the chrges were reversed but it was too late as i had severed contacts with the said bank. the morale of this story is fight the banks for your rights.

Some years ago, BNB wanted to chrage me for cheques written. I told them that they could not do so and the supervisor argured with me that they could, they had forgotten one thing ,that they had bought over chase manhattan bank and it customers and the agreement i signed with chase at the time alloed cheques to written free of any charges. After I advised her to do her homework and get back to me, she did and eventaully conceded that i was correct.

Consumers need to know their rights and banks dont like losing good customers..

Islandgal is a Coward and it is women like she who got things in Barbados screwed up because with the one parent homes and mendicant mentality, they bring their stupid mendicant behaviour to bear on their charges who are unable to do anything for themselves and are always looking for somebody to do it for them. Watch how they use their blackberry phones as though their lives depend on these devices. They cant do anything unless they get on the phone and ask somebody for instructions.This society is going down the drain influenced by women and their mendicant approach . All of a sudden , every little issue becomes a big mountain. WOMEN KNOW NOTHING ABOUT ANYTHING except gossip and causing stress.

Yes, I am have a problem with women
Women are a problem

@Stone

your mother was not a man.

Dicky Hard
Listen ta me carefullly, I will say dis once. Doan tink ya evva herd it befo:

‘YOU, DICKY HARD, SHOULD’VE BEEN AN ABORTION”.

While fighting for change is noble, you must first look after your own interest.

Anytime you have a problem with a bank involving your money ask to see the manager.

It is also important to raise your voice (without shouting) to a level that those around you will hear.

It is YOUR MONEY.

What…y’all bothering with Stones the troll? REALLY? Don’t worry, Obediant…his parents must’ve been 2 men, and he seems to like them so much!

Now on to better things…the banks should have branded and printed stationery & legal form to do their business on. It does seem strange that this wasn’t done. If a scam was going on, though, it would have to have gone very high, as islandgal said she followed up with management and the same thing was said. I think it’s a case of having a new policy and they didn’t have the forms done up right just yet. I could be wrong. Either way, islandgal did the right thing for her money.

@Island Girl

What divorce? CIBC bought out Barclays in 2006 and I’m fairly sure an announcement was made in the local Press

@islandgal

From the appointment of Monsour as Chairman and Barclays having to make do with CEO position you knew it was a CIBC take over and not an acquisition. They tried the FCIB brand but it is not working, they have been losing money. What you see is CIBC transitioning back to the CIBC brand.

@anthony

Agreed not making enough money when they match up with asset size.

actually fcib is the only bank that never let me down on service. Butterfield bank , RBC and scotia bank one or twice really let down by the service. RBTT couple time let down by service. BNB is almost every other time i go there.

Hants I have tried on many occasions talking to Managers of businesses where I have had problems, the problem is that these managers are incompetent or have no powers. I remembered call Scotia Bank about the incident I had with them. Well my phone call was sent to several persons before I got to the manager who was not very interested in what I had to say. She told me to hold on in the middle of my complaint because someone was knocking at her door. When she came back to the phone without any apology after keeping me waiting for over 20 mins, I asked her if the person at the door was more important than I. She asked if I wanted her to keep the person at the door waiting. I stupsed and put the phone down.

you BONNY PEPPA should have been – GAS

Greeting BU Bloggers
Salutations
Reality Update…..the worst is yet to come!
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take care of yourself and each other

DBain….to come to think of it I was the only customer there at that time in the Collymore Rock branch. But the receipt book they showed me was one that was bought from Rogers Stationery and had been used.

I don’t think it was a question of not having the printed stationery at the time of this new procedure because the deposit slip should be the official receipt for any type of deposit. Remember, I called and spoke to management who confirmed that was the new procedure.

David stated he called and was told different to what I stated BUT David did you ask if it was a foreign draft you were depositing? Whom did you speak to? I would like to give them a call as well.