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Adrian Loveridge - Hotelier
Adrian Loveridge – Hotelier

If there was ever a time when the expression ‘you can lead a horse to water, but you can’t make it drink’ could be applied, then it was perhaps written to give life to a personal challenge over the last couple of weeks  while trying to resurrect one of the most successful dine-around programmes in recent history. Some restaurants understand and assess the merits immediately, even though it may not produce the profits that they would like or require on all business generated.

But in these days, guaranteed uniform profitability is not a reality. Almost all airlines use sales and other offers to fill a critical percentage of their seats just as hotels contract lower than rack rates with tour operators to achieve a minimum viable occupancy mass. Other tourism entities are not isolated from this actuality in the way business is now conducted. The target was to persuade a minimum of ten restaurants to offer a fixed price 3 course dinner menu at BDS$99 per person with a half bottle of wine, VAT and service charge included. Take away an average 10 per cent service charge and the establishment is left with $89 to provide the consumables and contribute towards the upkeep and operation of the premises. Valued Added Tax is exactly what the description implies, a tax that is offset against taxable input costs.

Local wholesale distributors have come forward with special deals having seen a supplying potential to provide an anticipated 9,000 bottles of wine representing around $144,000 in additional revenue by when the offer closes in December.

We have also tried to emphasise the desire for participants to source locally available foodstuffs which could go a long way in supporting our agricultural sector. If a re-launched initiative even comes close to achieving the volume driven before then we are looking at adding around $2 million in sales to the economy. Those already sold on the concept use it as a tool to attain particular goals.

For instance, to introduce their hotel to regular visitors who may be contemplating alternative lodging options like fractional ownership.  Others to entice early diners resulting in maximising table optimisation while increasing overall revenue and viability. And as all diners are obliged to make a reservation, revenue and volume control remains entirely in the hands of the individual participating restaurants.  Initially, it will also not cost any partner a single cent to market or promote the initiative, so there is absolutely no risk or investment to recuperate.

There is no doubt in my mind that one of the key factors impacting on what is now concurrent years of long stay visitor decline is that  as a destination we are not focusing sufficiently on what our markets are repeatedly telling us. And one of the key issues is not delivering value-for-money, a point rarely missed by our competing neighbours, who continue to grow arrival numbers.

There are numerous reasons for this, which include unbudgeted increases in operating costs and the lack, at least partially, to implement the lower rate of VAT and waiver of duties promised by our policymaker’s months ago.


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39 responses to “Tourism Practitioners Must Work Harder to Deliver Value for Money”


  1. Value for money also means having a currency valuation system that makes you competitive. We have not kept up in that regard. We have out priced ourselves. The reality is there are much better “value for money” spots available. Some may say we only want to attract wealthy tourists. If that is the case we need a serious upgrade to many of the hotel facilities.


  2. Is there an opportunity to target that segment of potential tourist market who see value in the Barbados market instead of the cheapos?

  3. Due Diligence Avatar

    Sith
    Based on Barbados Today article, at the link below; it seems like Barbados has attracted one wealthy tourist, who brought his own hotel (yacht) with him.

    http://www.barbadostoday.bb/2014/05/24/arab-visitor/

    ARAB VISITOR
    Added by Barbados Today on May 24, 2014

    For the past several weeks, the Topaz has been docked in the Bridgetown Port. Why? It’s anybody’s guess. From what Barbados TODAY has been told, its owner, the deputy prime minister of the United Arab Emirates is not here on official business, so maybe it’s a pleasure trip –– even though there’s been no sighting of Mansour bin Zayed Al Nahyan, known as Sheikh Mansour, a member of the ruling family of Abu Dhabi


  4. @David

    What are the values that should be targeted? It seems to me that when I am at the airport there is a decreasing volume of the “under 40” group and very seldom do I see a family with young children. They are not “cheapos” but simply people and families who have discovered there are better value propositions around. That includes better facilities with better offerings including partying offerings. . As I have posted previously we are like GM used to be. They just could not accept that the competition was outpacing them and when they did wake up it was almost too late. Even the restaurant program Adrian proposes precludes families. There has been a lack of investment in upgrading the plant and product while at the same time incremental cost add-ons from the increased value of the Barbados dollar against most other currencies has made us more expensive. People don’t drive Kia, Hyundai, Honda and Toyota cars rather than Chevrolets because they are cheapos….they are simply better value and quality.


  5. @SITH

    Point taken a poor attempt to be provocative exposed.


  6. fixed price 3 course dinner menu at $54 Canadian per person with a half bottle of wine is very reasonable.

    Now if the restaurants would enhance this with exceptional service and attention to detail this could turn out to be an awesome marketing opportunity.


  7. […] be applied, then it was perhaps written to give life to a personal challenge over the last … Continue reading →<img alt="" border="0" […]


  8. @David

    Now if we could put a deal together with Allegiant or Spirit Airlines to offer some vacation deals tied in with some of our hotels and restaurants we would be on the right track. Check out all of the warm spots Spirit service.


  9. If Barbados chooses to cater only to high end Tourism it is very short sighted.

    There is a generation of 20 to 40 year olds who go to the Dominican, Cuba, Florida and other low cost destinations because Barbados is too expensive.

    Sadly this include the children of overseas Bajans and their friends.


  10. @Hants

    It is more about resource allocation. You have an educated population, limited landscape, deciding to go niche etc. The South Coast s low end, it will not go away but with limited resources a scatter gun budget will not work.


  11. David note that 7 young people including one of mine are online searching to book a week in june and Barbados is not an option in their price range …..unless Dad subsidizes…


  12. @Hants

    As you know a product cannot be all things to all prospective consumers. We have to plot our targets based on our product appear to those targeted and get the job done.


  13. Hants my daughter and friends just came back. they rented a great apt on the ocean at accra beach for 140 a night , I used to rent a house on angelica row in sunset crest for less, the air Canada fights are on sale in june going now should be reasonable cropover is a lot more expensive

  14. Due Diligence Avatar

    Hants | May 26, 2014 at 11:38 AM |
    fixed price 3 course dinner menu at $54 Canadian per person with a half bottle of wine is very reasonable.

    Now if the restaurants would enhance this with exceptional service and attention to detail this could turn out to be an awesome marketing opportunity.

    Right on.

    Had a birthday celebration dinner on Saturday at The Keg Steakhouse. Food was usual great Keg quality, service excellent, warm and welcoming; and price was about CADC$54.00 per person with wine – tax included..


  15. In the paper this morning every body is lining up to invest in Barbados…..”were ready” …is there any wonder after the deal sandals got….will anybody expect less in the future ….Barbados problem is they have billions in the bank earning no money and they should invest so outsiders don’t get all the best stuff….. LOL Like an old hooker Barbados govt. will do anything to get money, The rich don’t invest in the stock market to try and catch it at rock bottom , they wait till the bounce and get it on the way up. I would like to see all these investors money first …. see the deal their getting before I opened my wallet……just in case the govt thought of using my money to subsidize them into coming.

  16. Due Diligence Avatar

    Four Seasons Sale to Qatari Wealth Fund?????

    Have seen nothing since the brief Barbados Today article

    “”Four Seasons deal approved
    Added by Kaymar Jordan on May 23, 2014.
    Saved under Business, Local News
    Cabinet has reportedly approved a multimillion-dollar deal for the sale of the Four Seasons property.

    Government sources say the deal involves one of the world’s largest wealth funds based in Qatar, along with a group of local partners.

    It essentially ends the five year saga for the upmarket 30-acre beachfront property, which has been lying dormant since 2009.

    Officials have welcomed the deal, saying it not only augurs well for vital tourism, but that it should also serve as a real confidence booster in terms of foreign direct investment.”

    If in fact there has been a sale, one would expect that Stuart, Sinkler and Sealy making big announcements.

    Anybody know anything?

    Also, anybody know anything about Topaz, said to be the fifth largest yacht in the world, parked at the 166 square-mile speck in the Atlantic Ocean?

    ARAB VISITOR
    Added by Barbados Today on May 24, 2014
    For the past several weeks, the Topaz has been docked in the Bridgetown Port. Why? It’s anybody’s guess. From what Barbados TODAY has been told, its owner, the deputy prime minister of the United Arab Emirates is not here on official business, so maybe it’s a pleasure trip –– even though there’s been no sighting of Mansour bin Zayed Al Nahyan, known as Sheikh Mansour, a member of the ruling family of Abu Dhabi


  17. When the government feels like it will inform Barbadians all in an effort to foster a level of transparency and good communication.

  18. Due Diligence Avatar

    David
    And the Topaz?

    The Barbados Today article says “From what Barbados TODAY has been told, its owner (of the yacht Topaz), the deputy prime minister of the United Arab Emirates is not here on official business, so maybe it’s a pleasure trip —”

    BUT, it could be that Sheikh Mansour is using the yacht as a floating office while he and his team are negotiating the terms of the $5 billion Dr Estwick scheme, and are assessing first-hand the value of the collateral they will extract to secure the loans the UAE will advance to Barbados.

    Surely the highest level of Government must know why the yacht of the Deputy Prime Minister of the UAE is docked its Port; but has chosen not to be and transparent and communicate that to Barbadians.

    If Government is serious about solving its insolvency problem, ie cannot meet its financial obligations as they become due, it should drink the IMF medicine rather than going into hock to the UAE.

    UAE is not a charity or provider of foreign aid.

    If Government gets into bed with them, Barbados will have to abandon its “Satellite to None” mantra


  19. wait one not to miss a positive article,,the news about the hundreds of cruise ship passengers from Brazil that came ashore today,,,,,why doesn;t any body else see the good news but ac,


  20. Is it true that the BTA board is trying is best to get rid of the BTA staff and not pay then out well or in some cases not at all? Is it true that persons are going home with minimal monies and having to wait for up 9 years before they get pension money? IF you do this to the staff what would you do to the guests/visitors? Is it true that the staff are yet to get a lot of information on their future with the two new organizations? Is it true that DIVID RICE left the BTA nearly $40 million in the red?


  21. David Rice as CEO would have executed programs with the blessing of the Board.

  22. Adrian Loveridge Avatar
    Adrian Loveridge

    David,
    not necessarily so from my personal experience as there were agenda items that the board did NOT approve, but were implemented anyway by the Minister’s direction.


  23. @Adrian

    What you dscribed is not best practice procedure.

  24. Adrian Loveridge Avatar
    Adrian Loveridge

    David, totally agree but it happened.

  25. Adrian Loveridge Avatar
    Adrian Loveridge

    David, the Ministry of Tourism has not had a functioning website for several months. Do you think this is acceptable in this day and age while we are looking for more investment and interest in the sector?

  26. Due Diligence Avatar

    Adrian

    Apparently the lack of a functioning website has not dampened investor enthusiasm because according to Minister of Housing Denis Kellman who said investors are “now tumbling over each other for every project that we got in Barbados”

    You must have missed this in the Nation yesterday

    Barbados in ‘high demand’

    Barbados in ‘high demand’ DENIS KELLMAN
    BY RICKY JORDAN | TUE, MAY 27, 2014 – 12:05 AM

    INVESTORS ARE FALLING over each other to be part of the development of Barbados, says Minister of Housing Denis Kellman.

    Stating that the country was “now ready”, Kellman told Sunday night’s Democratic Labour Party’s St Lucy branch meeting that after Barbadians had been repeatedly told that nobody wanted to invest here, investors were “now tumbling over each other for every project that we got in Barbados”.

    He told those gathered at his constituency office in Pie Corner that the much-delayed Four Seasons Resort project was in particularly high demand by investors.

    “Imagine everybody wants the Four Seasons project! There are about five or six people who bid, and people telling you that Barbados is not a good place? The biggest problem in Barbados now is that we have billions of dollars in the bank earning no money,” he added.

    Kellman, who has been representing St Lucy for 20 years, therefore called on Barbadians to invest in some aspect of productivity and not be “left behind and have no footstep in the development of Barbados”.

    “If you do that, outsiders will come and get all the benefits and we will have the money in the bank getting nothing. Money does not grow in a bank. Instead of you forking up the land and growing some vegetables, you taking your money every month and putting in the bank to get nothing. If you buy two chickens, you think the chicken will stand as chickens? They will become fowls! You don’t like growth?” he asked.

    He said the investors were coming on board just in time, as Government had started cutting the Public Service.

    “When we did the layoffs we were cognisant of what was going to happen with these projects,” he said, mentioning Almond, Sam Lord’s Castle, Sandals, Four Seasons, as well as community projects featuring Stroude Bay, Archer’s Bay and North Point in St Lucy.

    “The people we lay off are the ones who can easily get back jobs. And the projects that are coming, the people can easily be employed in,” he explained, noting that if Government had kept the Public Service overloaded, it would have had to import workers for the projects as the former administration had done.

    “The negativity is only for a short period of time and the glory is at hand . . . The [Barbados Labour Party] knew that if within one year they didn’t get us out of Government, because of where the economic situation was, they don’t stand a chance. And that’s why all of a sudden you don’t hear them with all these Rubbing Shoulders and so on, but don’t believe they’re sleeping,” said Kellman.

    He also rapped what he termed the “bad-mouthing” of projects like Pickering and River Bay but reminded that after all the negative talk, Government had been able to convert it all into something positive.

    “As a Government we’re committed to these projects and we’re moving forward,” he added.

    Minister of Agriculture Dr David Estwick was also scheduled to speak but was reported to be in Dominica.


  27. Here is the link to the website Adrian referred to:

    http://www.barmot.gov.bb/


  28. The only body who would believe Kelly’s propaganda is Kelly and AC!!

  29. Due Diligence Avatar

    I guess no one has advised the System Administrator, or he/she has been retrenched.


  30. wait lemuel what bigger propaganda than to have a national fool like caswell calling STRIKE ACTION on the economy of barbados which would in fact weaken and further dampen investors confidence A NATIONAL MARCH,,,,,,,


  31. When has Caswell promoted a national march?


  32. Dear Mr.Barbados Minister of Tourism,

    Please update all your Tourism websites and put people in place to keep them up and running.

    It is a cheap and easy “fix”.


  33. The Mighty Sparrow is in Barbados. Don’t miss the show.


  34. AC:
    I heard Caswell; I do not know what you thought you heard. But Caswell said that the PM pushed the NCC dispute in the direction of the Tribunal to avoid having a strike or demonstration that the BLP could benefit from!!

    But as usual you only listen to half of something and before even that half is digested properly you are in public speaking with great false authority!! But I am sure if Caswell is following the blog he would respond to your foolishness!!

  35. Due Diligence Avatar

    Hants

    If, as Minister of Housing Denis Kellman said, investors are “now tumbling over each other for every project that we got in Barbados” imagine what would happen if the BTII website was updated; e.g.. ” This infrastructural programme known as the Urban Rehabilitation Programme is now in the execution stage. The programme will be executed over a 5 year period, 2005 – 2010″


  36. on page 2 or three of the barbados today may 26 caswell refers to the marches as a national march….

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