Town Hall to Train Managers and Workers ISO 9001

Grenville Phillips II, leader of Solutions Barbados

To: All Barbadian Workers and Managers

Are you being managed properly?  Are you managing others properly?

There are various ways of managing customer’s complaints, including.

  • fear, intimidation and murder (North Korea).
  • embarrassed by being shouted at by the manager.
  • bored with a conversation with the HR department.

However, the most effective method at permanently solving customer complaints is the ISO 9001 Quality Management System.  It is a customer-focused international standard that has been successfully implemented in public services for the past 20 years.  It is time that Barbados also benefitted.

If you are unsure of what the ISO 9001 quality management system is all about, then you are invited to attend a free public town-hall meeting this Wednesday 29 November 2017 at 6:00 pm at Combermere School hall, where it will be explained to you in detail.

You will learn exactly what it is, how it can benefit all public workers and everyone else who uses Government services, and how you can start to implement it in your organisation and department.  At the end of the meeting, you will have the training and tools necessary to start implementing the system the following day.

After this, Boards, CEO’s and Managers of public services will have no excuse fr the: long lines, delays, late responses, misplaced files, downed computer systems, critical person is at lunch or is not at work, non-payment by credit card, deadline of 3:00 pm for receiving payments, unwritten regulations known only to the regulator, inconsistent regulations, not-at-this-branch responses, staff shortages, broken equipment, supply shortages, potholes, water shortages, sewage in the streets of Worthing, the same excuses, uncaring attitudes, and so on.

Do not delay in providing the public, and your fellow employees, with the relief that they desperately deserve, when it is now within your power to do so.

Grenville Phillips II

Cell: 232-9783


  • Well Well & Cut N' Paste At Your Service

    Art….Grenville has workshop on ISO…why dont you go to the workshop…you are in Barbados, so is the work shop..

    You cannot learn anything from manual exerpts. ..I am not the one introducing it to the island….you never even asked Grenville to post information to the blog for you to educate yourself about ISO…

    …….he is the one aspiring to be YOUR prime minister….or do you plan to vote for me too…lol


  • Artax December 1, 2017 at 3:37 PM #

    S/he it is disturbed. Masquerading under the name Daniela Gomez, she needs help. But she is also a fraudster and common criminal and a liar. This is something that the moderator should resolve. It is sad.


  • Artax

    Note how the demented fool attempts to prove its point by trying to change the subject matter……we simply have to remind all and sundry from time to time what a sick demented person this creature is.


  • ” ISO 9001:2015
    ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

    This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

    Unless you are really ” dense”

    You can do your own research and have a clear understanding of why ISO 9001 can be implemented in Barbados.


  • Well Well & Cut N' Paste At Your Service

    Lol…the 3 of them are REALLY dense…lol

    Moe, Curly and Vincent the Failure……


  • Hants

    Where did anyone in this forum ever mentioned ISO 9001 CANNOT be IMPLEMENTED in Barbados?

    Perhaps you could please REMIND me if I or anyone did.


  • “Well Well & Cut N’ Paste At Your Service November 30, 2017 at 1:13 PM#: …….but losing one’s incomes and livelihood with no foreseeable income for 5 or ten years…or just the THREAT of…..with no ability to pay mortgages, credit cards, car payments, kids schooling, university etc beyond severance…..amazingly CREATES the MOST COOPERATING TRAITS in the MOST STUBBORN of humans….
    ……if you don’t know this…it’s because you do not have the experience. …”


    Barbados Today
    Added by Colville Mounsey on December 4, 2017.

    “Party officials were greeted with an EMPTY HALL when they turned up at the Combermere School to present the latest quality management system standard of the Geneva, Switzerland-based International Organization for Standardization.”

    “It was just four days prior that the leader of the two-year-old party Grenville Phillips II had told those attending the party’s public launch in Independence Square that ISO 9001, “can solve most, if not all, of our nation’s management issues”……”

    According to the resident expert in everything, I would have thought “……losing one’s incomes and livelihood with no foreseeable income for 5 or ten years…or just the THREAT of…..with no ability to pay mortgages, credit cards, car payments, kids schooling, university etc beyond severance,” was not enough motivation to encourage/convince statutory heads, and by extension, many from the general civil service, to attend Solution Barbados’ meeting in OVERWHELMING NUMBERS, thereby failing to “create the MOST COOPERATING TRAITS in the MOST STUBBORN of humans….”

    “I guess I don’t know because I do not have the experience.”

    Anyone who says they lived in another country for a number of years, mentioned they have problems understanding Bajan dialect and does not have any experience working within the Barbadian cultural environment and the organizational culture existing in the civil service, can only assume if changes may be accepted and cannot make a definitive statement on the issue.

    Rather than admit their assumption was incorrect, watch how the resident expert will create straw men to knock them down and move the goal post to prove they are correct.


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