Town Hall to Train Managers and Workers ISO 9001
To: All Barbadian Workers and Managers
Are you being managed properly? Are you managing others properly?
There are various ways of managing customer’s complaints, including.
fear, intimidation and murder (North Korea).
embarrassed by being shouted at by the manager.
bored with a conversation with the HR department.
However, the most effective method at permanently solving customer complaints is the ISO 9001 Quality Management System. It is a customer-focused international standard that has been successfully implemented in public services for the past 20 years. It is time that Barbados also benefitted.
If you are unsure of what the ISO 9001 quality management system is all about, then you are invited to attend a free public town-hall meeting this Wednesday 29 November 2017 at 6:00 pm at Combermere School hall, where it will be explained to you in detail.
You will learn exactly what it is, how it can benefit all public workers and everyone else who uses Government services, and how you can start to implement it in your organisation and department. At the end of the meeting, you will have the training and tools necessary to start implementing the system the following day.
After this, Boards, CEO’s and Managers of public services will have no excuse fr the: long lines, delays, late responses, misplaced files, downed computer systems, critical person is at lunch or is not at work, non-payment by credit card, deadline of 3:00 pm for receiving payments, unwritten regulations known only to the regulator, inconsistent regulations, not-at-this-branch responses, staff shortages, broken equipment, supply shortages, potholes, water shortages, sewage in the streets of Worthing, the same excuses, uncaring attitudes, and so on.
Do not delay in providing the public, and your fellow employees, with the relief that they desperately deserve, when it is now within your power to do so.
Grenville Phillips II