Adrian Loveridge Column – F Grade for Captains of Industry

On reflection, hindsight is of course a wonderful thing, but I ponder just how many individuals and companies are kicking themselves, for not implementing supplemental trading measures while they had the opportunity and available funding?

Take one, if not our largest, food wholesale and retail distribution entities as an example.

If they only had spent a fraction of the millions ploughed into installing new brand signage and  instead created and managed an online website/e-business platform where people could select, order and pay for basic essentials from the safety of their own homes and have those items delivered in controlled circumstances. Such a move certainly would have helped protect employment, both for the company and its suppliers.

I have also been frankly amazed at the lack of response from major utility and service suppliers, well before lockdown, even when addressing repeated personal emails to their senior managers including managing directors. For some reason, the majority of them feel they have no obligation to respond, even when reasonable requests are made.

Equally you can attempt to contact employees at lower levels or follow the instructions on certain online or printed bills, stating ‘to share a compliment or make a query, email us at’, only to discover that address is not functional and has not been for some considerable period.

Like so many businesses, we are faced with the extreme challenge of having no anticipated earned income from which we can pay our monthly obligations.  So the natural and sensible path to take is to reach out early, to our service providers and hopefully offset or mitigate those imminent upcoming charges.

Our banks appear equally indifferent.

Yes, some may have deferred principal payments, but monthly and other charges have remained the same, despite severely reduced or the provision of non-existent services. Well before the crisis, we had given up expecting a local branch manager or employee to return voicemail or email messages, either at all, or in a timely manner.

The only remaining option is to hang-on to the telephone for an indefinite period, hoping to speak to someone that can first understand and then resolve even minor banking queries in less than two hours, usually from a remote ‘customer-care’ location in Jamaica, Latin America or God knows where.

During the prolonged Coronavirus crisis, hopefully the directors of these entities will spend a little of their newly acquired enforced leisure time in self-isolation, reflecting exactly how they intend to do business in the future, so there will be marked improvement, as and when, our economy recovers.

Poor and unacceptable customer service seems to have become rife among many of our commercial organisations and one is only left to assume that this has been accepted as the ‘norm’ by those at the highest level.

The current crisis has left many consumers with the available time to seek out and implement better working alternatives and who will be loathed to return to a sea of trading mediocrity and previous compromise.

Let us use this opportunity to bounce back with an improved way of conducting business.

Clearly, some of our captains of industry can do a great deal better.

105 comments

  • @ John A

    I REALLY DON’T BELIEVE THAT BIG HARD BACK MEN HAVE WASTED THEIR TIME DEBATING SUPERMARKETS OR ONLINE ORDERING WHEN THEY SHOULD HAVE NEVER BEEN CLOSED IN THE FIRST PLACE.

    MAN CANNOT LIVE WITHOUT FOOD AND WATER SO THEY ARE ESSENTIAL SO SHOULD HAVE REMAINED OPEN.

    MORE EFFORT SHOULD HAVE BEEN SPENT ON HOW BARBADOS HAVE BECOME A DICTATORSHIP BY CRIMINAL LAWYER POLITICIANS AND THE CONTINUED EXPLOITATION OF THE MASSES.

    UNFORTUNATELY THE ISLAND IS FURTHER DOOMED BECAUSE MANY PEOPLE DON’T SEEM TO UNDERSTAND REALITY.

    BARBADOS HAS NOW TRULY MODELED ITSELF AS THE LAUGHING STOCK OF THE CARIBBEAN.

    I WILL GIVE YOU THIS CARICOM EXAMPLE:

    WHY IS IT THAT GUYANA WHICH HAS OVER 600,000 POPULATION TWICE THAT OF BARBADOS HAS AROUND 40+ CORONAVIRUS POSITIVES AND BARBADOS AROUND 70+ POSITIVE OF THE CORONAVIRUS ALMOST TWICE AS MUCH CASES.

    YET GUYANA SUPERMARKETS AND PHARMACIES REMAIN OPEN DAILY.

    IS IT VERY TELLING THE ISSUE IS NOT THE SUPERMARKETS BEING OPEN BUT THE CONTROL/DICTATORSHIP COMING INTO FULL DISPLAY INCLUDING PEOPLE BEING JAILED FOR 6 MONTHS FOR BREAKING A “ISLAND WIDE CURFEW”.

    TIME TO PULL WUNNA HEAD OUT YOUR ASSES BEFORE IT IS TOO LATE.

    Like

  • You don’t need to obsessively disinfect your groceries, and other coronavirus tips from experts

    Grocery shopping is one of the few things everyone is still doing in the time of COVID-19 social distancing. Whether you order online or shop in a store, you eventually come in contact with the food and toiletries — but “don’t drive yourself crazy disinfecting your groceries,” writes NPR’s Maria Godoy, citing virologists, infectious disease specialists, and food safety experts.

    No matter what that family doctor in Michigan advised in his video, “all of the experts we spoke with say that disinfecting and hand-washing every last item in your grocery haul is really not necessary,” Godoy reports. “You might find it comforting to know that none of these experts are doing this themselves.” There’s a very small chance you could contract the coronavirus from touching a package then your face, but “the majority of transmission is probably going to be from respiratory droplets, which you’re exposed to when you’re around other people,” says Angela Rasmussen, a Columbia University virologist.

    You should shop alone, avoid crowded stores, sanitize your cart, stay six feet from fellow shoppers, and get in and out of the store as quickly as possible, but your best bet to avoid contamination from the groceries themselves is washing your hands with soap and water after shopping, again after unpacking the groceries, and before preparing the food and eating. Gloves aren’t necessary at the store, but do wear a mask.

    “Time is really on your side here,” said Dr. David Aronoff, director of the Division of Infectious Diseases at Vanderbilt University Medical Center. “After 24 hours, the vast majority of virus is no longer infectious,” and after 72 hours, there’s almost no trace of the virus on most surfaces. You can leave nonperishable food out for 24 hours before putting it away, though it’s good practice to wipe down countertops where you unpacked the groceries. Read more expert advice on how to pay, whether to change clothes, and other tips at NPR.

    https://www.yahoo.com/news/dont-obsessively-disinfect-groceries-other-112202477.html

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  • All that said I haven’t bought anything since Saturday 4th, except for a newspaper which i paid for online. Typically I plan meals a month at a time and buy a month’s supplies at once, plus whatever I have frozen or dried [the cassava] from my garden.

    Staying home and out of the way of the essential workers.

    Like

  • Govt ministers Mia or anybody
    Where is the humanity in asking people to stand in hot broiling sun practice social distancing all to buy groceries in three hours
    Some body needs locking up those in govt who insist on planning measures to create
    Cruel and inhumane punishment to the people
    Errol Barrow looked at how hard and trying it.was for the people to work in hot broiling sun to earn little or nothing
    Barrow put measures in place to bring people into a stage where the dignity for human value at its core was of significant importance
    Now today people are governed by stealth measures which negatively impact on their humanity and dignity under the guise of what is best for their safety
    Hours in hot sun standing in long lines to buy groceries
    Curfews jail time which separate children from families and love ones
    Barrow if he was alive today would frown with disgust on such harsh measures and ask where are your hearts govt.

    Like

  • Here comes the Barrow cult again! Barrow this, Barrow that. If Mariposa could, she’d dig up his skeleton and worship him publicly.

    Your Barrow led the island to independence, cutting it off from British financial aid.

    Your Barrow is the architect of the civil service apparatus responsible for the huge national debt.

    Your Barrow is the architect of the welfare state, responsible for the low productivity.

    No, your Barrow is not a national hero.

    Like

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