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Have we reached a crossroads or what the more sceptical may refer to as an almost insurmountable hurdle in our tourism development?

Returning on a near capacity Virgin Atlantic B747-400 from Gatwick last week, I was initially surprised that just before landing a member of the flight crew advised over the PA to try and get off the aircraft as soon as possible. It was explained a British Airways flight was landing right behind us and the hurry up was to to try and minimize the long queues in immigration. In fact, not only the British Airways B777-200 followed us but also an American Airlines B738.

By now, under not one but two Governments, we would have thought the millions of dollars spent on the Automated Passport Kiosks be fully operational for all arrivals. But no, over two years (November 2016) after installation they are restricted to a very few, seemingly just Barbadians and those with permanent status in Barbados.

Even before the British Airways plane had barely opened its doors the long line of Virgin passengers were already out the terminal door. If the other two aircraft had been close to full that would have meant up to almost 1,000 passengers (depending on model) would be standing in line, within seconds of arrival. Among them of course, many small children and elderly persons!

What seems amazing is that the carrier – in this case, Virgin Atlantic  fully understands the challenges our limited Immigration facilities pose.  Why are our own tourism officials and Government (s) appear not to be able or willing to correct the problem?

The naysayers will point out that this is not a situation unique to Barbados and delays will be experienced in other destinations like entry airports in the United States including Miami, Charlotte and New York. Other Caribbean territories have addressed this by implementing US pre-clearance in their own states but sadly, not so far, Barbados. Even where this had not been introduced, everyone has to stop and think for a moment that the United States in not a tourism dependent country and similarly, neither is the United Kingdom or Canada.

Staying with the ‘dependency’ issue, the Prime Minister, recently highlighted the existing and potential treat of Sargassum seaweed and is quoted as stating it could be ‘as devastating to national economies as a strong tropical storm or category 1 hurricane’. Few can argue with her conclusion, especially if you have witnessed the consequences as I recently did on the French West Indian island of St. Martin.

Our visitors largely comprehend the nature driven challenge, but need to know that we are seriously trying to cope with the problem, even on a localized basis. Some do not understand why our comparatively large ‘Defence Force (BDF)’ cannot be mobilized, at least in public areas,  where a positive even if temporary difference could be made.

Naturally, it is not what they are trained for but if this is really the threat that is portrayed by those in the highest office, doesn’t it make sense?


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98 responses to “The Adrian Loveridge Column – Automated Passport Kiosks and Sargassum Seaweed”


  1. These people cannot even get a camera to work at eh Licensing Authority, do you really expect them to get automatic passport booths to function properly?


  2. This was reported in May 2019.

    Airport self-service up and running

    Davandra, davandrababb@nationnews.com

    Added 04 May 2019

    Grantley Adams International Airport (FILE)

    http://www.nationnews.com/IMG/862/70862/gaia2005-450×303.gif

    The 16 self-service kiosks in the arrivals section at the Grantley Adams International Airport are fully operational and can be used by locals.

    Minister of Home Affairs Edmund Hinkson said the switch over from the tedious ED cards is an ongoing process. The 16 kiosks were purchased in 2016 and the pilot programme started last August.

    There was a concern that not many Barbadians were using the available kiosks and still crowding the Immigration lines.

    “As a Barbadian citizen, when I come into the airport, you don’t need to know what’s my address. The state has all of that information. Right now, as far as I am concerned, Barbadians can safely use these kiosks without having to fill out any ED forms. I am speaking from personal experience. (DB)

    Subscribe now to our eNATION edition for the full story.


  3. YES as I said in the column ‘restricted to a very few, seemingly just Barbadians and those with permanent status in Barbados’.

    So was that the stated objective of spending MILLIONS of Dollars in being able to process locals only?


  4. These people cannot even get a camera to work at eh Licensing Authority, do you really expect them to get automatic passport booths to function properly?

    Apparently they can’t keep the airport’s ILS (Instrument Landing System) working either. I understand from a comment on facebook that because the ILS was out of service, a Jet Blue flight just about to land here at GA diverted to St. Lucia during yesterday’s bout of bad weather. Oh well, every cloud has a silver lining, at least it should have helped relieve the congestion in the immigration queue.


  5. I have written extensively on Sargassum seaweed on this blog and else where and explained the biochemical problems associated with utilization of the product. I have also pointed out the uses of the product in the food and medical industries, Seaweeds are hydrocolloids and are mainly used in the food industry as functional additives ( as the name implies, the product can be used as a filler; extender or binder to make up for a short-fall of main ingredients; to hold ingredients together and to affect textural characteristics
    of the end product ( mouth feel, chewability and so on).
    I have pointed out the fact that parts of the cell wall of seaweed are made up of cellulose and lignin since seaweeds are plants. the glucose units in cellulose are found in the β1-4 glycosidic instead α1-4 glycosidic form linked together. In the β1-4 glycosidic format, only a few microbes are capable of breaking this bond. Therefore genetic modification of microbes must be done to ensure the microbes have the correct enzyme systems needed.
    I have also pointed out the fact that extensive use of seaweed, after a while results in the formation of sodic-saline soils. I have outlined the problems such soils cause. Despite having outlined the adverse effects of seaweed fertilizer, an idiot for a minster keeps touting the its use as a fertilizer.
    Finally, elsewhere I have highlighted the fact that this particular seaweed is a transient affair. One does not know if it will disappear as quickly as it has appeared in the first place. If an industry is to be made of this product Barbados will have to embark on an aquaculture and cultivate the appropriate type of seaweed needed. in a country where science is not promoted the lack of personnel will pose a problem in the latter case.


  6. @Dr. Lucas

    The buzz is all about using seaweed for economic benefit and we see seaweed products turning up on retail shelves in Barbados. Are these products being cleared by a central body to assure the public of some quality standard being complied with? We have to protect the people from themselves?


  7. AL Wrote , the hurry up was to to try and minimize the long queues in immigration.

    The issue is customer service. I have been to two establishments in the past two weeks where the persons behind the counter were just as or more busy talking to each other as in servicing the customer.

    The issue is understanding customer service. Same applies with immigration process and kiosks.

    The process should be to move passengers as effectively and quickly as possible. No reason at all for long lines. Kiosks or no kiosks.

    Especially as the respective policing systems likely have suspect passengers already highlighted well before they land…or should.

    Everyone else… move, move, move… Not one for today and another for tomorrow.

    That is also how business makes money, turnaround time and volume, but not many here seem to get that.

    It is an attitude approach.


  8. @Crusoe

    Good to see you depositing your nuggets of wisdom on the blog.

  9. Robert Mac Donald Avatar
    Robert Mac Donald

    The solution to the congestion at the airport could be eliminated in a large part by rescheduling of the arrival times of the aircraft. I understand it is easier said than done, what with takeoff slots , crew requirements and the many things involved with aircraft scheduling. I would think that the airlines may be able to adjust their schedules if guaranteed that they would be given a landing slot that would allow processing of their passengers within a certain time frame without competing with multiple airlines. It does seem non productive attempting to process multiple arrivals within such a short time frame that currently exists.


  10. @David @Crusoe

    Crusoe is correct …… another popular ‘habit’ beside chatting with each other while the customer waits…… is the use of a telephone while you, the customer directly in front of her/him, waits for service. Is a potential customer asking a question over the telephone more important than the ‘live’ customer in front of you??

    Bajans are so accustomed to poor service nowadays that when ‘normal/proper’ service is given, they jump for joy and hails it as exceptional/employee of the month service!


  11. Do you blame the customer agent or the company for expecting the agent to manage two customer channels, face to face and via the phone.

  12. Vincent Codrington Avatar
    Vincent Codrington

    Is the processing time in Barbados any longer than those at Gatwick and Miami? Why must Barbados outperform everybody? It costs money. Please come with hard data. My experience is that Barbados ‘queuing times are shorter.


  13. @Vincent

    Early in the tenure of the MoT he held a press conference after a meeting with GAIA personnel and boldly stated that there will be major remodeling at the airport site to accommodate greater numbers of through traffic, construction of a variety of shops to cater to passengers. Will have to search for the article unless Artax can find it. One must hope that a businesscase was done?

  14. Vincent Codrington Avatar
    Vincent Codrington

    @ David BU at 8:44 AM

    More than 50 % of the time both capital and labour are idle at GAIA. GAIA has little control over arrivals and departures so they cannot smooth the periodic congestions. The same problem arises at airports abroad.

    Airport shops are never good business propositions. The last thing on a passengers mind, either leaving or arriving, is shopping. He is more concerned with boarding/ disembarking and reaching destinations.

    I do believe that being an experienced destination the technocrats would have done the study. They do not have to make the findings public. The studies are for use in decision making.


  15. @Vincent

    You point is well made, however, if there is a push by local authority to increase airlift as well as traffic volumes continue to peek at certain times because of fix schedules of incoming flights we will have to respond to the problem?

  16. Vincent Codrington Avatar
    Vincent Codrington

    David BU

    Please give the benefit of doubt to our well trained managers at GAIA. It is their job to respond to traffic volume fluctuations. Did the travelers complain?


  17. @Vincent

    The point is what if traffic volumes have overflowed the limit of the physical plant.


  18. @ Vincent Codrington July 15, 2019 9:19 AM

    How about the long queues at Customs & Excise?

    It is almost impossible for any passenger leaving Gatwick airport- after being subject to its extended security checks -be bringing into Barbados any contraband items without the local airport authorities being forewarned?


  19. @Adrian

    You missed a MAJOR POINT in your post, WHY IS IT ONLY LOCAL BARBADIANS WITH RESIDENCY ALLOWED TO USE THE AUTOMATED PASSPORT KIOSKS?

    I suspect I know the answer, what’s your guess.


  20. Government has signed an agreement with the International Finance Corporation (IFC), a member of the World Bank group, for major expansion and refurbishment of the Grantley Adams International Airport (GAIA).

    http://www.loopnewsbarbados.com/content/new-and-improved-gaia-works

  21. Vincent Codrington Avatar
    Vincent Codrington

    @ David BU at 9 :46 AM

    What metric do you have to support your assertion that traffic has exceeded the physical plant? How does it compare with others you consider adequate ?
    A time and motion study is the only objective data that I will trust.

    @ Miller

    What long queues are you talking about? I do not see any. I do notice that they use their discretion in allowing frequent travelers through without searches.
    Their responsibility is to the people of Barbados so they trust Gatwick but verify according to their gut feelings.


  22. @ Vincent Codrington July 15, 2019 10:16 AM
    “What long queues are you talking about? I do not see any. I do notice that they use their discretion in allowing frequent travelers through without searches.
    Their responsibility is to the people of Barbados so they trust Gatwick but verify according to their gut feelings.”
    ++++++++++++++++++++++++++++++++++++++++

    So why not put the “Nothing To Declare” customs clearance facility back into operation to accommodate those arriving from high-security airports as in the case of the UK where you are allowed only one piece of accompanied non-hand luggage?

    What can the average person pack into one piece of luggage with a 23 kg weight restriction to make it of any interest to the sour-faced customs officers?


  23. Willy,
    I did not miss a major point as I do not know, which is why I carefully used the words ‘seemingly just Barbadians and those with permanent status in Barbados’. After spending the MILLIONS on the machines the taxpayers must be told why their use is severely restricted?


  24. @Adrian

    I suspect that Barbados does not have access to the international passport database that is required for the Automated Passport Kiosk machines. Too cheap to sign up and pay OR Barbados IT Security not up to the required International Database access Standards.


  25. @ David July 15, 2019 7:03 AM
    When Lester Springer the Amnesty international local representative in Barbados worked at the Barbados National Standard institute (BNSI),samples had to be sent to Trinidad for testing. things have not changed much since then. What needs to be understood is the fact that scientists in these parts are not paid well and most of them leave and go overseas: then there is the fact that quite a lot of those scientists who remain seem to lack the urge to get into the lab and dirty themselves in actually testing materials. For example, there was the laboratory funded by the EU sited in Culloden road. At first the person in charge complained about the lack of equipment, since one had to be hands on in using equipment that was not digital. One had to work harder( any scientist worth his salt would welcome such a situation, because an understanding of the fundamentals of the test are more appreciated) . Funding by the EU was obtained, one then heard there was a need for more equipment and then eventually, there was mold infestation in the building which was then declared unfit .I haven’t heard if the building is fit for habitation these days. In this country people who constantly are hollering are deemed to be very good.


  26. @ Robert

    East African suffer a similar problem and they have now turned it in to an industry. Where are our scientists?


  27. Thanks Dr. Lucas, this is distressing.

  28. fortyacresandamule Avatar
    fortyacresandamule

    @Vincent. ” airport shops are never good business propositions”, are you referring to BIM specifically or is this a general statement ? Because If its the latter, then you are dead wrong.

  29. Georgie Porgie Avatar

    dr lucas

    re In the format, only a few microbes are capable of breaking this bond.

    I WOULD LIKE TO THINK THAT YOU KNOW THAT ALL ANIMALS WHO FEAST ON PLANT MATERIALS AS THE MAJOR SOURCE OF THEIR DIET HAVE β1-4 glycosidases TO ALLOW THEM TO CONVERT CELLULOSE TO THEIR COMPONENT UNITS


  30. @ Hal leAustin July 15, 2019 7:03 AM

    You wanted to know where the local scientists are? When I graduated with my first degree a lot of my contemporaries migrated to the USA and Canada. I know a lot of engineers who at that time decided there was no future in being an engineer in Barbados who went on to do MBAs:for example, Vivian Anne Gittens is an electrical engineer who ended up. managing the “Nation” newspaper. To handle the seaweed, you need microbiologists, chemists (carbohydrate chemistry) and bio-technologists. you have to love these disciplines in a place like Barbados to really pursue them. There is no appreciation for. science. There is a lack of knowledge that scientific equipment costs a lot.


  31. @ Robert Lucas

    I know a UK trained food scientist who returned to Barbados and ended up selling greetings cards. I think he now lives in North America. When he told me he was returning to Barbados I thought he was crazy. I suggested he should visit on holiday and may be retirement and leave it at that. He was a brave man.

  32. Vincent Codrington Avatar
    Vincent Codrington

    @ Robert Lucas at 12 :44 AM

    You are so right. No appreciation for jobs that require thinking, problem solving and creativity. Commerce prevails. Buy something for $100. Sell it for $120 . Profit $20 – a rate of return of 20%. We call that entrepreneurship.

  33. Vincent Codrington Avatar
    Vincent Codrington

    Forty acres.

    Have you noticed the rate of turn over of Airport shops. Many of them give up the concessions as soon as the contract period ends. Those that remain have locations down town and use the airport shops as marketing vehicles.


  34. @Vincent

    You are sharp today.


  35. @Georgie Porgie July 15, 2019 12:42 PM
    I am aware of what you have stated. The rumen contains microbes that break down β1-4 glycosides linkages, The process is a slow one and the lignin component of the cell wall remains intact, To utilize seaweed for example to produce alcohol, the process needs to be speeded up. The end product alcohol desired is butanol due to its higher caloric content and the ease of use ( current equipment at gas stations can be used): the biochemical reaction pathway for butanol is extremely complex involving feed-back inhibition in order to increase yields and even then, yields are low involving a two-step procedure . Step one cleaving of the glycoside linkages, followed by isomerization to change the glucose into the alpha form ,followed then by fermentation to alcohol. The ideal procedure is the construction of a microbe into which have been inserted the genes for cleavage of the beta links,: the microbe also has genes inserted for isomerization of the beta form into the alpha form, which is then is fermented by inserted genes for butanol production ( one microbe containing three different sets of genes). Once the microbe has been constructed, one can then immobilize each bacterium cell or extract the appropriate enzymes and immobilized them for maximum yield and speed of reaction. Immobilization is done using extracts obtained from the seaweed. Economics of the process have to be considered and this is where the rate of the chemical process is important.

  36. Georgie Porgie Avatar
    Georgie Porgie

    ALAS DEAR ROBERT, THE BIOCHEMISTRY YOU CITE IS TOO HIGH FOR THE DAILY BU DUMMIES BUT BEAUTIFUL IN SOUND FOR MY EARS. THANKS.


  37. @ Hal Austin July 15, 2019 12:52 PM

    When my niece was going to study for her master’s her father asked what advice I had for her. I told my brother to tell her to study microbiology since there would always be jobs and that whatever she did not to come back to Barbados. She has taken my advice and is working in Wales and now has British nationality. I have felt that I could contribute to this country because in the area of science there lots to be done: that is why I have stayed on hoping that sooner or later Barbados would become serious about science.

  38. Vincent Codrington Avatar
    Vincent Codrington

    @ David BU at 1 : 11 PM

    It must be osmosis . Something had to rub off from you, Piece, Hal , PLT, John A , GP and other members of BU Household. Thanks for the feedback. LoL!!!


  39. @Georgie Porgie

    I have outlined my comments to the appropriate authorities but to no avail. With CRISPR the gene modifications is simple. Science is not all that hard it is the imagination that is difficult and ability to pursue one’s imagination. There are places where Barbados can get at knock down prices or for free scientific equipment which have been slightly used but what is the use, no one is interested. For example I belong to the Institute of Food Technologists(IFT). IFT came up with the certified food scientist (CFS) appellation to separate the goats from the sheep so to speak. IFT sends a form to be filled out requesting feedback about the effect of CFS on one’s career. I had to point out to IFT that no one in this part of the world is interested in the appellation or for that matter food science or science in general and that being a CFS did not result in any monetary rewards or in public acclamation in this part of the world.

  40. Barbados 2019 Avatar

    Dr Robert Lucas

    As a Computer Scientist and Management Consultant I applaud you %1000.

    Barbados needs people like you to be in Charge of Ministry of Argriculture or in a key position overseeing a role that can develop the small island.

    You are a breath of fresh air on BU.


  41. @ Robert

    Good advice. I usually try to avoid giving advice. A young man from Barbados came to se me at the FT some time ago; he was in Britain to do an MBA. I tried to persuade him that an MBA had more to do with ego than practicality and to switch to the CFA. He was disappointed.
    Another told me he wanted to return to Barbados eventually to enter politics. He felt that intelligence and qualifications were all that he needed. I told him that as a boy from a poor background Bajans would savage him. He went ahead and returned. You win some and you lose some. Whatever you do, do not get sentimental about contributing to Barbados. They will bury you.
    I will tell you another story. Some time ago I have a talk at the Barbados high commission on UK pensions and this young, plump woman came in and sat in the front row. She clearly had what we now call attitude.
    .Anyhow, I went ahead and gave the talk; at the end she came up to me, told me she worked for some pensioners’ organisation in South London, and that she only came along to see if knew what I was talking about.
    In other words, ‘he can’t know anything about UK pensions, he is a Bajan’. That is a symptom of what I call the Bajan condition.


  42. @ Vincent Codrington July 15, 2019 1:00 PM

    you have a point . Do know that all parts for “Solar Dynamics” solar heaters are imported from the USA? All the technologies in the product are American ?

  43. Barbados 2019 Avatar

    I must also applaud Adrian Loveridge for the work he does and he too should have a more involved role in developing the Hospitality Industry and the Marketing of Barbados.

    Instead of all these ass kissers lackeys political appointments and kickback artists flooding the island.


  44. @Dr. Lucas

    Continue to share every opportunity, it is what good citizens do although it may seem a futile exercise.


  45. On the subject of ‘airport shops’. Dufry (the worlds largest) which operates under the banner of Duty Free Caribbean Holdings on Barbados, posted a turnover of CHF 8.685 BILLION in 2018 (up 309 million on 2017) across its presence in 63 countries. 1 – CHF (Swiss Franc) = US1.01488

  46. William Skinner Avatar
    William Skinner

    @ Dr. Lucas

    Excellent contributions. There is hope!


  47. @Dr. Lucas

    Getting back to the seaweed, what can be done to this transient inconvenience?

  48. Barbados 2019 Avatar

    @ Hal Austin

    My experiences have been very different in the UK including being invited as a Guest Lecturer at Aston University in Birmingham.

    Out of a packed Auditorium there were only 2 blacks, both females.

    Upon conclusion of my Guest Lecture they approached me in a very positive manner and remarked that in their almost 3 years at attending the University I was the first black Guest Lecturer invited by Aston University.

    No one cared what country only about content which was well recieved by the audience.

    So much so I was offered a Position to Lecture full time which I turned down as I was based in London and had a successful Enterprise.

    The topic was on Ecommerce.

  49. William Skinner Avatar
    William Skinner

    While I find Adrian’s articles interesting, he seems very reluctant to expose the lethargy of the private hoteliers. Practically all his critiques are of governments.
    The question I pose to him is: Why after nearly sixty years as a prime Caribbean destination, we are still getting so many simple things wrong ?


  50. @ Hal July 15, 2019 2:04 PM
    That young fellow is going to be disappointed. It isn’t intelligence or qualification that count in Barbados. Its connections. I will give an example of what I am talking about . Out of curiosity yesterday I went online on the “Advocate” and came across an article about a leading agriculturalist who turned out to be James Paul. There was a section for comments which I decided to fill in. I wanted know how it was arrived at that Paul was a leading agriculturalist ? I wanted to know how come a person with no credentials at all in the field was a leading agriculturalist? I wanted to know if it was because he was the chief executive officer of the Barbados Agricultural Society(BAS) who gets about here keeping a lot of noise ? You actually have people around this place claiming to be what they are not and the media know these facts and keep on peddling incorrect data. The BAS has been used as a political stepping stone. Like Frank Sinatra “I Did It My Way.”

    @ Barbados 2019 July 15, 2019 2:01 PM

    Thanks for your kudos.

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