The following note was received by the blogmaster today from a BU family member around 10AM. It is self explanatory. The thought which comes to mind – we have our priorities wrong. The BWA built a headquarters for how many million? Yet we are unable to respond to the most basic customer request i.e. fix a leak! Hi David My
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I really hate opening any column with a negative, but after tourism leading the way for so many years, one is left to wonder why we cannot even seem to get the simple things right? Returning into Grantley Adams International Airport from London recently off a British Airways flight that was not quite full, at around the same time a
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The following is an exchange between Chris Halsall, telecoms expert and a FLOW representative regarding the importance of FLOW doi gn a better job to filter phishing emails passing through their servers to avoid security incidences for end users – David Barbados Underground Hello Rochelle. Thank you for your response. And, yes, I know this was a “phishing” attempt. This
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I frequently wonder if those who guide our tourism industry really understand the basics which make it work, at all. Arriving on schedule at 9.45 pm the American Airlines flight last Monday, we dutifully filed off the plane and took our place in the queue for immigration. The flight was close to full, so on a B737 Max 8, this
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From my very early days in the tourism industry I have never really thought that there was anything overly complicated about the sector which necessitated even remote levels of rocket science. But there are just some people in key decision making roles, who simply do not understand what it takes to function properly. Having just spent a couple of weeks
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Late last year I experienced probably the worst ever hotel stay that I have personally endured in almost five decades of being involved in the tourism industry. As I had fully pre-paid the hotel through a well known third party booking agency which does not identify the actual hotel until payment has been made, I arrived at the property with
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It would seemingly appear that one of our major telecommunications companies, only relatively recently exposed to real competition and after decades of a virtual monopoly, has finally woken-up to the reality that most successful businesses are service driven and orientated. Of course the proof of the pudding is in the eating and we live in the hope that this is
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