The following is an exchange between Chris Halsall, telecoms expert and a FLOW representative regarding the importance of FLOW doi gn a better job to filter phishing emails passing through their servers to avoid security incidences for end users – David Barbados Underground

Hello Rochelle.
Thank you for your response.  And, yes, I know this was a “phishing” attempt.  This is what I said in the email I sent to your group, reporting the issue.
My clients are well educated, and have not clicked on any of the links.
However, it would be in FLOW’s best interests to filter such phishing attempts, since these emails are passing through your own email server(s) to reach your own clients.


On Fri, Nov 23, 2018 at 1:23 PM Flow Help <svc-customersvcmbx@cwc.com> wrote:

Dear Chris,
Thank you for your recent contact with FLOW. My name is Rochelle Mills and I will be able to help you with the points that you have raised.
Thank you for the information you provided.

We kindly advise you not to select any links provided in the email received.

However, if you have selected the link, kindly advise us so we can have your email password reset as this is a ‘Phishing Email.’

Apologies for any inconvenience.

If there are any more queries, feel free to contact us.

For additional information, you can visit our website at https://discoverflow.co/ or call our IVR, access our Flow 6 system for outage notification via SMS or payment and billing details at 1-800-804-2994 by pressing 1. You can also use our Flow App – “The Flow My Self Care App” to make even 3rd party payment

Thank you for making Flow.

Kind Regards
Rochelle Mills
FLOW Customer Service Team
This e-mail message has been scanned for viruses and content. The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this e-mail. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. This email has been scanned by FLOW’s email security system.

–Original Message–

Another example.
Within this one they even include your help-desk phone number in the body of the message.
——– Forwarded Message ——–

Subject: Customer Assistance: Suspected Abuse
Date: Fri, 23 Nov 2018 07:23:47 -0500 (EST)
From: flowhelp@barbados.cwc.com <flowhelp@barbados.cwc.com>
To: flowhelp@barbados.cwc.com

We may be unable to deliver some outgoing mails on your account.  

Outbound mail function may have been disabled due to suspected abuse.

Please use the Account Settings option to effectively remove restrictions on all outgoing mails.

(For safety, this link will expire in 72 hours)


FLOW | Customer Assistance | Barbados| Cable and Wireless

Email: flowhelp@barbados.cwc.com|Tel: 1-800-804-2994

Please note: We are not liable for any data loss or service disruption suffered as a result of failure to adhere to information contained in this communication


The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance of the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. FLOW Barbados is neither liable for failure to adhere to information contained in this communication nor for any delay in its receipt.

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