While there have been a very few notable exceptions, I believe there is a great deal more our local based companies could do to ‘smart partner’ and create joint promotions to help stimulate our tourism economy.

Those exceptions include one of our banks offering cash back on credit card usage which accumulates during the year and eventually paid back to individual’s accounts each November. Recently a leading wine merchant partnered with a popular south coast restaurant on its re-opening and during an entire month offered a small discount with a complimentary glass of sparkling wine to encourage local bookings.

Despite the most recently announced potentially devastating 32 day non-essential travel lockdown from our main market, the United Kingdom, our Government has steadfastly chosen not to stimulate domestic tourism through fiscal incentives or any other clearly obvious measures, leaving many of our restaurants and ancillary tourism services floundering for survival on their own in apparent discarded isolation.

For some of us, the rationale, or lack of it, is almost impossible to understand.

While any reduction in direct taxation, like the lowering or removal of VAT (Value Added Tax) or more recently imposed additional levies have some inevitable miniscule consequences for the administration, what is the alternative?

If the population at-large do not spend their available funds, then clearly other negative factors will kick-in.

These include loss of employment, business failure and inability to collect other statutory obligations like NIS contributions, land taxes and the VAT payable on certain utilities, supplies and services.

Similarly, if private sector suppliers are not replenishing our hospitality sector at optimal levels, then they in turn suffer possible ramifications, or in the very least will suffer a much longer road to recovery.

Simple examples could include a wine-of-the month, where specific vintners support local distributors to proffer a particular product, which in turn gives the consumer an attractive price across our restaurants, while at the same time increase brand awareness. Other possibilities include notable ice cream manufacturers wishing to grow market share could also follow suit.

None of this is rocket science of course and all it takes is a little creativity and medium to long term vision. It also represents a minimal risk for all involved, at negligible actual cost to those participating.

While one particular bank has been mentioned, others should also play their part. Few credit cardholders could possibly ignore the virtually obscene interest rates for late statement payment hovering around the low to mid- twenty plus percent’s, especially unconscionable during our current economic challenges.

Sadly, there appears to be no effective consumer banking regulation since Governments debt default, so once again, the public is expected to pick up the loss of anticipated profits through higher interest rates and increased fees. This, while experiencing a further reduction, or in some cases, an almost total absence of service delivery and when branches are being closed without any consultation and thousands of customers disadvantaged.

 

79 responses to “Adrian Loveridge Column – No Effective Consumer Banking Regulation”

  1. peterlawrencethompson Avatar
    peterlawrencethompson

    @David
    It is a monumental error on your part to look for intent in seeking to correct racist behavior. Racism in a systemically racist society like ours has very little to do with intent. Racism is structural and systemic here… it in ingrained into deeply entrenched attitudes and assumptions in both the Black and White populations. If you are just looking for intent that means that you are intent on ignoring more than 90% of racism.

  2. peterlawrencethompson Avatar
    peterlawrencethompson

    Racism is a psycho-social issue. You cannot discuss racism and be pretending to be avoiding psycho-social issues.


  3. (Quote):
    The clientele of Sandy Layne is mainly high colour people and as a high end hotel there is the job of screening undesirables from the compound.(Unquote).

    Do you notice how there is an ugly thread in our conversation. We need to flesh out exactly what words like “high color” and “pedigree” mean.

    Some still live in our ugly past. We cannot hold security guards and maids to a higher standard than those who should know better.


  4. We may have to produce a similar travel guide specifically for blacks should they choose to visit Barbados.

    https://www.history.com/news/the-green-book-the-black-travelers-guide-to-jim-crow-america


  5. @ PLT100% correct

    The Blogmaster is singing loudly for his supper today. Trying to snuff out the bad press. He knows fully that these types of occurrences are routine in Plantation Barbados. This is not an isolated incident. But PR must be done and narratives must be shaped.

    David your duplicitous slip is showing, again.


  6. Stuspe

    The blogmaster will not be enticed into your ‘throwing shade choir’..


  7. The competition ?

    “CASTRIES – St Lucia welcomed the first flight from Canada over the weekend since it closed its borders to international travel on March 23 in a bid to curb the spread of the coronavirus, COVD-19.

    The St Lucia Tourist Association (SLTA) said that an Air Canada flight arrived here from Toronto ,operating at 99 per cent capacity.”

    https://www.nationnews.com/2020/11/10/air-canada-returns-st-lucia/

  8. Critical Analyzer Avatar
    Critical Analyzer

    We too love to paint everybody with the racism brush. We are like an alien on some far away planet that knows nothing about planet earth and started receiving the first Planet Earth TV signals all in black and white and believe everything is black or white until years later they start receiving color TV before they realise the truth.

    It’s called Profiling. Sure there is racism out there but every single person whether they want to admit or not has this feeling they can tell just by looking who can afford their hotel or restaurant.

    I have stayed at more topnotch 4 and 5 star hotels in the space a few years during one of my previous jobs than most people on the blog have stayed or will stay at their entire life so I know what I am saying when I state hotel, restaurant and shop staff will always treat you differently until the moment you open your mouth and start to speak because they will hear your accent and tag you as a tourist.

    Dress like the locals and keep your mouth shut and see what happens. They usually treaty you like no one special and try to be careful around you until word about you gets around about if you have money or not. I used to have fun playing the is this guy a guest or con trying to pull a fast one in their place and pull out the tourist accent when they started to look scared.


  9. @Crsitical

    Your experience seems very limited. Where are these top notch hotels you stayed at where you were profiled?


  10. Sandy Lane should train its managers and supervisors on how to treat black people who visit their hotel.

    Management should have adequately addressed the situation after Tinie Tempah was stopped by the security guard.


  11. @ Hants

    Barbadians should think seriously of expelling the Irish from the island. Let them go back to their potato farms and drink their Guinness and eat their boiled beef and cabbage then vomit all over the place.


  12. Steuspe

  13. Critical Analyzer Avatar
    Critical Analyzer

    @Hal Austin
    It is limited compared to persons like you and PLT and a few others but more varied than most persons.

    I have been to most countries in the Caribbean except Jamaica and places on the US eastern and western seaboard both big cities and small towns. None in Europe nor UK thus far and I don’t think I will see them either since I don’t see myself doing that type of job again as I can’t stand to travel anymore.

    I don’t recall any racism against me as far as I could tell. My personal observation is they classify you as one of three types
    – this person like they can easily afford the bill
    – behaves like they accustomed to this type of lifestyle
    – has no business being here.

    How they classify you and the policy of that business towards people that don’t belong shapes how they treat you.


  14. (Quote):
    Sandy Lane should train its managers and supervisors on how to treat black people who visit their hotel. (Unquote).
    ++++++++++++++++++++++++++++++++++++++++++++++++++++++

    Why black people? What’s so different about black people that requires special training?

    The staff at that hotel have received the best training (top notch) available to satisfy the requirements of the clientele of that 5-star hospitality establishment.

    Money has No Colour but carries a large symbol saying ‘Only the Best will do’.

    The man should have been treated just like any other guest who can afford such an expensive hotel.

    The managers and security workers involved should be fired immediately.


  15. @ Critical

    You are right. I travel in the Caribbean on a Barbados passport, and every country I visit they say ‘welcome’ you are at home – with the exception of Barbados.
    My experience in the Bahamas, both Nassau and Grand Bahama, can be the reverse of the Sandy Lane Irish experience. Sometimes I have to ask the staff to serve others.
    On one occasion I was staying on Paradise Island and told a member of staff I was from Barbados and she ran off to the kitchen and brought out the chef to say hello.
    In Barbados it is a different experience. All they want to know is where you are staying and when you are leaving. On a couple occasions I said on arrival to the immigration officer ‘I am at home’, and asked what do you mean by leaving and they drift in to a Bajan strop: “Man, answer the question.”
    It is a level of sophistication found at Sandy Lane and Almond and at Cave Shepherd. I no longer shop there.


  16. Steuspe

  17. Critical Analyzer Avatar
    Critical Analyzer

    @Hal Austin November 10, 2020 3:59 PM
    Nothing can compare to Paradise Island, that is an out of this world experience based on the massiveness of the whole place alone. I went over for lunch and they have by far the largest buffet I have ever seen with food as far as the eyes can see. I’ve never been to Las Vegas or Dubai but my guess is only places like that rival the Paradise Island experience.

    We have to learn that unless you know for sure somebody does not belong, you treat everybody the same way until you know otherwise and if you are unsure, treat them as if they look lost and not someone skulking about the place looking to do mischief. Goodness knows I have gotten lost and wandered around too embarrassed to ask and could have used a ‘Sir, you look lost’.


  18. @ Critical

    I love the Bahamas. Have you tried the street conch? Years ago we had conch in Barbados and, like the sea eggs, we over-fished them until they all vanished.


  19. The blogmaster loves the fried dolphin to be found at Oistins and Sixmens.

  20. Critical Analyzer Avatar
    Critical Analyzer

    @Hal Austin November 10, 2020 4:38 PM
    I not a big seafood person and I could not stand it for too long, Bahamians know nothing bout seasoning and all they do is squeeze a little lime on it when they eat it. They do love their conch bad. We love for fish from street fish can’t compare.

    The cultural idiosyncrasies is also extremely interesting. When you travel, interact with the local people and get to understand and compare histories to see where all the differences come from.

    That is why I say that if done right, the future of tourism is the AirBnB type accommodations where you get to directly interact with the locals on a much more natural level than the hotels where they wants to control the experience.


  21. @ Dullard November 10, 2020 8:11 AM

    There is a pattern here: blacks are not welcomed in Barbados.

    If I may add “at most Hotels on de Island”. We are so dam stupid it’s pathetic.


  22. @ Critical
    You are right about the culinary cultural differences between the various English-speaking islands. It is one of my frustrations that our academics and journalists do not explore these differences more. I now see Trinidadians claiming cou-cou.
    Even differences across generation within single islands, ie Barbados. One of the first ones that hit you in visiting various Caribbean restaurants in the UK are even the terms used. Some say rice and peas and others say peas and rice; a small difference, but interesting. Rot is also differ.
    In Barbados we put sugar in our dumplings (in fact, Barbadians put sugar in sugar, thus the high type two diabetes rates), in other islands they do not. Even the way we cook and bake differs from previous generations. It is a part of our evolving cultural history I will like to see explored.
    I remember when a Trinidadian called Mr Chow first started selling these exquisite dishes called rotis in Nelson Street back in the 1950s, now rotis are considered part of our national dish.
    Like you, I am not keen on Bahamian cooking, but they are very sociable people and that makes up for the shortcomings in the kitchen.


  23. Tourism ‘not down for the count’
    THE COVID-19 PANDEMIC has floored tourism, but the sector is not down for the count.
    That was the defiant and unified message from some leading players in the industry, who asserted that “tourism will be back”.
    Roseanne Myers, general manager of Atlantis Submarines Barbados Inc., said that with key markets, including the United States (US) and United Kingdom (UK), still battling COVID-19, Barbados’ recovery hinged on theirs and “that’s going to take a while”.
    Myers, who is a former Barbados Hotel & Tourism Association (BHTA) chairman, challenged other productive sectors, such as international business and agriculture, to help drive the economy while tourism tried to rebound.
    Her optimism about the industry’s future was shared by current BHTA chairman Geoffrey Roach and Renee Coppin, the general manager of the hotels Pirate’s Inn and Infinity On The Beach.
    The trio participated in an Institute of Chartered Accountants of Barbados virtual discussion on the topic Beyond Staycations on Tuesday night. It was held as part of Accountants’ Week 2020.
    Myers, whose company gets 60 per cent of its business from the cruise industry, said that sector was unlikely to recover until the last quarter of next year.
    Despite this challenge, she was still hopeful of a major turnaround for tourism, and predicted that “ Crop Over 2021 is going to be the biggest and best, it is going to be phenomenal, and when the cruise ship season returns in November 2021 we are going to have the best and the biggest and the most bumper season ever”.
    “I think Barbados would have positioned itself and we would have had the time to negotiate additional business. That’s what we need to focus on, we have to play the long game, we have to be in for the long haul,” she said.
    “Don’t look at this winter, don’t look at what’s going to happen in December and January, it is too early to expect an explosion of people….So I think we have to set correct expectations. Don’t expect the season to be what the season used to be, give us a little chance. We have to do it . . . safely but the business
    will come back,” she predicted.
    Roach said he was “extremely optimistic” that tourism would bounce back.
    “The truth is that tourism has gone through many crises before and has always rebounded, and this one will be no different. From all of the conversations that I have had with the tour operators in the UK, the US, Canada – in all of these markets there is pent up demand for Barbados,” he said.
    “Just this morning we were on calls where that was the common thread again: people want to come to Barbados.”
    Coppin said she was “optimistic that we can survive this and that we can come out stronger than we were before”.
    “The thing that I think we need to be cognisant of is that the reality of when this industry will turn around, when COVID will resolve, and when things will return to normal are still very much unclear. And so it is important that we continue to focus on the things that we can control,” she said.
    “People are very happy to say, ‘Let’s look at other options, let’s do away with tourism’, but the reality is that even if you are going to do that, it’s not going to happen overnight.” (SC)


  24. Hoteliers told: Face race issue
    Concern over treatment of Bajans
    TOURISM VETERAN Roseanne Myers is urging hoteliers, and others in the industry, to face and fix concerns that they do not genuinely roll out the welcome carpet to Barbadians.
    The former Barbados Hotel & Tourism Association (BHTA) chairman, who noted that the recent accusation of racial profiling at Sandy Lane Hotel could hurt the country, also felt the sector should address issues of race and colour as they related to locals and visitors.
    She was responding to a question raised during an Accountants’ Week panel discussion on Tuesday night.
    It suggested that hoteliers did not truly want Barbadians to patronise their properties, and were only offering staycations now because their overseas business plummeted during the COVID-19 pandemic.
    The general manager of Atlantis Submarines Barbados Inc. said: “There are more of us who embrace Barbadians than the ones that don’t”, but added, “we cannot keep hearing the same comment and not address it”.
    Cannot run from it
    “I have been in tourism a long time and . . . the fact that we have not created a system where Barbadians feel comfortable in all properties is something that we cannot run from and we have to address,” she said.
    “And it’s not only in hotels. We have it sometimes in restaurants, . . . and it is something that we have talked about and it really requires perhaps some across-the-industry standards and agreements in terms of how we treat Barbadians.”
    Myers said it was unfair to generalise since there were “some properties that have been always at the vanguard of offering that kind of receptive service with their lunches and dinners, and buffets, and when you go in, you really feel like the staff have gone the extra mile”.
    “But we have some of our West Coast partners, we can’t hide . . . that it is not necessarily the same feel when you walk into the property. That’s just the reality of it. That at the end of the day, you get good service when people know who you are sometimes in certain places, and that shouldn’t be so,” she added.
    Myers also said tourism businesses must be sensitive about issues of colour.
    “I can tell you, at Atlantis, I am very, very sensitive to anybody walking through our doors as a black Barbadian, especially, . . . It is really about a black Barbadian not feeling comfortable and confident that they can walk into a property and be accepted and be embraced,” she said.
    “I take that personally. So my perspective to the staff is you have to go the extra mile, you have to try harder. When you see a Barbadian, a black-skinned person walk through that door, because there are these preconceived notions, you have to try harder.
    “You have to go out and you have to make sure that you go above and beyond because it is a perception that you are fighting even if the reality they are not going to see here.”
    Myers’ advice to tourism industry colleagues was that “there is room for us to do better. We have to acknowledge that there is some truth to the comments that are made and we have to get together and say, ‘How can we have an open discussion about race, and the matters of race and colour in the tourism sector without getting emotional to the point that we can’t have a decent discussion?’” (SC)


  25. A good article just above. Now this…..
    https://barbadostoday.bb/2020/11/14/staycations-helping-hotels-survive/

    It is obvious that some are more welcoming than others.


  26. https://barbadostoday.bb/2020/11/14/tourism-reboot-2/

    “The minister said tourism now requires cross-disciplinary teams and skills development that transcend marketing, hospitality and hotel management.

    Cummins disclosed that Government was planning to launch a new virtual marketplace with the aim of taking full advantage of the tourism industry.”

    I think the Minister understand a part of the problem as she is willing to increase the use of technology in the product. However, in all of her pronouncements that I have seen so far she has never addressed the deficiencies often mentioned when our tourists are not “white”.

    It seems as if the tourists have changed, but our notions of who is a tourist remain constant. As part of the transformation she needs to try to change our fixed mindset about tourists. GOB should create a video which deals with all stages of interaction with a tourist from port of entry to port of exit, from the lowest hotel employee to management level, from passers by on the street to restaurant, banking, zr vans, taxis, beach vendors… a re-education for every Bajan.

    Our videos are often filled with white images which is a part of the problem; Let’s have a variety of tourist faces in the video.


  27. CUT IT OUT!
    BWU accuses some hotels of exploiting workers
    By Sheria Brathwaite
    sheriabrathwaite@nationnews.com
    Hotel workers in Barbados are being exploited and the Barbados Workers’ Union (BWU) will be having none of it, says deputy general secretary Dwain Paul.
    In an exclusive interview with the SUNDAY SUN yesterday, Paul accused some in the tourism sector of major industrial relations breaches and said he was requesting an urgent meeting with Minister of Labour Colin Jordan, Minister of Tourism Senator Lisa Cummins, the Chief Labour Officer, members of the Social Partnership, and other stakeholders in the industry to thrash out these issues.
    Paul said there were a number of hoteliers committing injustices to workers and breaking labour laws, but he stressed the union was not letting them get away with it.
    Referring to two prime resorts, in particular, he said the union was prepared to go to battle for the workers who were being left in the cold.
    “There are policies and laws as it relates to treating industrial relations, and we are still finding that properties are not holding up their end of responsibility in dealing with that. They are not following the law and it seems that they are getting away with it,” he said. “We are reminding employers that although we are in COVID-19 times the processes of industrial relation laws have not been set aside, and we need Government to make sure that we move to some form of greater reinforcement.”
    Addressing salary cuts and reduced working hours at the Sandy Lane Resort, Paul said those workers were given an ultimatum to accept the cuts or be laid off, but the union was intervening and had set up meetings with the hotel’s management.
    Worst case
    Identifying the situation at Sandals Barbados as the worst case he was dealing with, he said some standard labour procedures were disregarded.
    About 500 workers were being laid off for a period of time unknown to them, Paul said, and they were only given about 72 hours’ notice. He deemed worrying the fact that the method of selection of those workers was unknown to the BWU.
    What made the situation worse, he added, was that management held a meeting with staff and when workers brought their union representatives to the meeting, the meeting was rescheduled and the company called the workers individually and informed them that their services were no longer needed. That rescheduled meeting, he said, was cancelled.
    Paul said this matter was now before the Chief Labour Officer and the union was awaiting an urgent meeting.
    He said most of those workers were previously laid off for 22 weeks and had a maximum of four weeks left to claim unemployment. He said those workers were yet to receive holiday pay, which was outstanding beyond what the law permitted. He added that Sandals was also refusing to pay those who applied for severance.
    “The BWU is reaching out to the Minister of Labour to request an urgent meeting to discuss the issues at Sandals. We hope our plea to the minister is responded to as a matter of urgency to address the issues there as well as at some of the other properties. Sandals has the largest workforce but when we look at the hotel sector, there are other hoteliers in the same precarious position.”
    The BWU deputy general secretary said the National Insurance Scheme (NIS) was also contributing to the many issues in the sector.
    “The NIS is overwhelmed at being able to respond to the workforce in terms of processing benefits, whether it be severance or unemployment benefits, in a timely manner, and this is a huge problem in Barbados. The BWU would like the director of the NIS to give the public an update about exactly what they are doing to improve the situation. There seems to be a disproportionate way in which the benefits
    are being received. Some individuals are getting cheques and others are not getting cheques and are out to sea for months.
    “This situation is being exploited by employers [who] are telling workers to take this (condition of work) or sit down and wait on the NIS system. We want to meet with the NIS management to thrash out what is happening there too,” he said.

    Nation

The blogmaster invites you to join the discussion.

Trending

Discover more from Barbados Underground

Subscribe now to keep reading and get access to the full archive.

Continue reading