News out of Jamaica this week is that LIME has to pay Digicel more than J$1.5 billion dollars for wrongly withholding money for calls from LIME’s fixed line subscribers to Digicel mobile phones. This is not the first time the regulators have had to arbitrate to force telecommunications companies in the region to do the honest thing. All the while LIME, Digicel and the others push the message of being good corporate citizens.
Have we, Barbadian consumers, ever wondered who is championing our rights? In the same way LIME and Digicel who are always at each other’s throats to demand their rights – what about the consumers? The Fair Trading Commission (FTC) and other bodies have been created with supporting legislation to safeguard consumer interest as well as the Utilities but one gets the impression after several years that the system is not responding to citizens in the same way it does for the utilities. What are consumers to do in the circumstances? Our politicians have no motivation to change anything because they are puppets of these corporate marauders. We have a non existent consumer body. Our citizens are lazy and see no need to forcefully demonstrate against the system. Some will say we deserve being chaffed.
If the FTC or some other agency knowledgeable about telecommunications and empowered to investigate were to do so, what would they discover if there was a focus on the operations of LIME as an example? We have suggested LIME, formerly Bartel and C&W because of its longevity in the market. Subscribers believe LIME has been shafting Barbadians for years through a series of actions.
Has LIME been appending charges to phone bills (individuals and business) confident that bills are not checked in detail? If such a scenario is taking place is it logical to conclude the inaccuracy in billing is software driven? It would have to be software driven IF it is occurring because the alternative would be to ‘clue in’ local employees.
Can Barbadians be confident our regulatory agencies have the capacity to investigate local telcoms? Do they even have the interest, the skillset to monitor this or permit independent reviews when customers make accusations? A simple fee disclosure for ANY type of monthly service which those of us who travel observe is a norm in developed markets where C&W operates. In the current setup how can anyone independently query utility charges i.e. reconciliation, without relying solely on LIME?
BU offers the view that if all business and individual consumers in Barbados were to demand an audit of services being billed which may or may not be listed on the monthly billing, LIME’s payables would significantly increase. How are Barbadian subscribers to demand transparency given the supine disposition of the FTC, the ignorance of the political directorate and the innate passive characteristic of the Bajan? Forger about media practitioners who can be bought with the latest smartphone.
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