Submitted by islandgal

Cost-U-Less is baiting and switching at the checkout. For example, honey dew melons and cantaloupes are priced each when you get to the checkout they are weighing them and charging you more. I have had arguments with them on four occasions and each time there were several managers and supervisors checking their computers and telling me that they are sold by the kilo. I pointed out to them that they are priced at each. One of the floor managers came to me and explained that it was priced by the kilo so I told him that they should change the price on the on the shelf.  He went to see the shelf price and agreed that it was priced each. I was so frustrated that I told them to take it off my bill as there were other people in the line waiting to checkout. They removed it and the manager came to me and apologised and he offered it to me on the house. I told him to tell the guard about it so that he wouldn’t think that I stole it.

On my second visit I encountered the same problem they went and took down the each price tag and told me it was the wrong price and I left without purchasing.

On my third visit  the each price tag was back up so I attempted to purchase again. The same problem occurred and we had another argument. I asked them why is it that I had to come there and show them how to run their business and they obviously lack some problem solving skills and that the manager should go home.

Finally they knew that I was speaking the truth so they tried to bypass the SKU code for melons and entered another…when I read my bill they had entered the melon as Idaho potatoes. The guard at the door didn’t notice even though I had few items in my cart.

I found it very difficult to shop at cost you less.  There are very few items that are cheaper than some places BUT overall I was not impressed.  These people are not ready for business AT ALL. It costs me more to shop there.  For those of you shopping there please pay attention at checkout and remember what the ticketed price was or you will be charged more.